We Help Ordinary People Make Extraordinary Insurance Decisions

Use anyone except Employers. Period. They are non-transparent and shameful. After I complained long enough to warrant a call from a supervisor, the supervisor called back from a PRIVATE NUMBER (no caller ID), left a message that they are not reversing their decision (without any communication with me), and failed to leave a phone number for me to call back. She was hiding! They also fact find via email and phone calls, which is terrific for speed and communication. However, after setting... Read More

Worst insurance company. Bought insurance for a concert that says cancel for any reason. Thr show iwas rescheduled for one month later for a time I have a booked flight one year ago and can not travel back to the show, they refused to pay me. Never again would I buy from this dishonest company Only want to collect your money and if you have a claim they disappear. Scammer

I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.

One star is too much for this insurance. My kids have GN Network, which is among the most expensive. NOTHING was approved for the full year! Literally nothing. We needed to pay each test. Always asking for more clarifications from doctor, and rejected at the end. Stating that kids have chronical issues?! My child has lack of iron. We discovered it during the year. They didn't want to approve testing as lack of iron is chronical condition for a child! At the end we discovered that kid has celiac... Read More

On May 10, 2023, I was involved in an accident with one of USAA's clients. Everything proceeded smoothly until they decided to give me the runaround in repairing my car or compensating me for its worth. The adjuster was nowhere to be found, and it took me a couple of months to receive any response from them. They informed me that my car was a total loss and provided a specific amount they were willing to pay for it via email, stating that I could dispute it if I could find a car in the same... Read More