Insuranks Score 2.6/5
0% will renew their policy
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Overall Rankings

Total aggregated rankings by users.

  • Overall satisfaction 2.6 / 5
  • Customer experience 2.6 / 5
  • Claims experience 2.6 / 5
  • Online experience 2.6 / 5
  • Coverage 2.6 / 5
  • Price/value for money 2.5 / 5
  • Will renew their policy 0%
  • Online experience 2.6 / 5
  • Coverage 2.6 / 5
  • Price/value for money 2.5 / 5


  • Number of employees 71000
  • Year founded 1831

Generali US Branch is the travel insurance underwriter for Generali Global Assistance, formerly doing business as CSA Travel Protection. In addition to travel insurance, Generali US Branch is also actively exploring new products and developing new partnerships in many different lines of business.

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Served Locations


Reviews & Ranks

Total: 2

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Khim Higgins Photography Insuranker

Policy Type: Travel Insurance

score 1 / 5
View Ranking Details
  • Overall satisfaction 1 / 5
  • Customer experience 1 / 5
  • Claims experience 1 / 5
  • Online experience 1 / 5
  • Coverage 1 / 5
  • Price/value for money 1 / 5
  • Will you renew your policy with this company? No

If I can give a negative star I would. We planned a trip to Sanibel in Nov. As everyone knows, hurricane Ian destroyed the island in Sept. When we booked a beach rental property in Sanibel I bought travel insurance from Generali Global Assistance. After seeing in the news the destruction on the island I filed a claim after hearing back from VRBO that the house we had rented was destroyed by the hurricane. Today I received an email from Generali Global Assistance that said they will NOT cover my trip b/c they have a 15-day window clause for the trip cancellation. They are aware the house I rented in Sanibel no longer exists because of the flood. But because the flood happened on 9/27/22 and my trip is on 11/21/22 , my travel days are more than 15 days from the time of the flood so they will NOT honor my claim. What the fuck is this? I didn't read any fine print regarding the 15 days when I sign up for this insurance. I printed out everything and still didn't see the 15 day clause. This 15-day clause only showed up after I filed a claim. This company is a disgrace. I am filing a complaint with the BBB next. Stay away from Generali Global Assistance!! They are SCAMMERS!


Anonymous Insuranker

Policy Type: Travel Insurance

score 4.1 / 5
View Ranking Details
  • Overall satisfaction 4.1 / 5
  • Customer experience 4.2 / 5
  • Claims experience 4.1 / 5
  • Online experience 4.2 / 5
  • Coverage 4.1 / 5
  • Price/value for money 4 / 5

Signing up to Generali Travel Insurance was fairly easy, however I couldn't apply for my friends who are from other states and I was the one taking are of everyone on this trip, which forced me to sign up with 5 different applications. So there's a suggestion for improvement. Other than that, all went well.