Insuranks
Insuranks Score 3.1/5
Reviews:8
0% will renew their policy
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 3.1 / 5
  • Customer experience 3.1 / 5
  • Claims experience 3.1 / 5
  • Online experience 3.1 / 5
  • Coverage 3.1 / 5
  • Price/value for money 3.1 / 5
  • Will renew their policy 0%
  • Online experience 3.1 / 5
  • Coverage 3.1 / 5
  • Price/value for money 3.1 / 5

About

  • Number of employees 7000
  • Year founded 1851

The Massachusetts Mutual Life Insurance Company, founded in 1851, is an American mutual life insurance company serving five million clients. With headquarters in Springfield, Massachusetts, the company employs more than 7,000 in the United States, and a total of 10,614 internationally.

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Reviews & Ranks

Total: 8

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Ericka Heligman Insuranker

Policy Type: Life Insurance

score 1 / 5
View Ranking Details
  • Overall satisfaction 1 / 5
  • Customer experience 1 / 5
  • Claims experience 1 / 5
  • Online experience 1 / 5
  • Coverage 1 / 5
  • Price/value for money 1 / 5
  • Will you renew your policy with this company? No

What Mass Mutual promised us, we would come to find out was a series of lies that would leave us owing them hundreds of thousands of dollars, instead of them owing us that. I cannot stress how important it is that when you are looking for life insurance, you RUN away from Mass Mutual as fast as you can. My husband and I set up life insurance plans over two decades ago. During our initial conversations, they showed us what our projected income would be at retirement. In addition, hey showed us what our guaranteed cash surrender value would be and that we would not have to pay premium, because our dividends would cover it (which we have on recording). Now, I’m 70 and ready to retire and cash out on our policy, but Mass Mutual is coming back to us saying that we owe THEM close to half a million dollars, because we didn’t pay our premium, even though we have it on record that this was them who told us to do it. Moreover, the guaranteed cash surrender value was ¼ of what was promised at the time of sign up. So, now not only have LOST what we thought we had to retire with, but they are saying we need to pay them. If you are looking for a life insurance plan, look elsewhere. You won’t find out how crooked they are until it’s too late. If you are currently using Mass Mutual, look at your plan NOW, do not wait. Do not let them screw you over the same way that they did us. They are doing nothing to work with us or try to rectify their mistakes. They would not return my calls. It’s absolutely crushing for myself, my husband and for my family. WE are currently reporting them to all state and Federal agencies.

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Anonymous Insuranker

Policy Type: Life Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

MassMutual is an excellent life insurance for both life insurance and annuities. Didn't have any issues with them and was able to get the money when I needed it.

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Quin Flaig Insuranker

Policy Type: Life Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Great experience. Great people to work with. Very useful and knowledgable, assisted me with everything I needed. Loved the many different options. Their process is incredibly simple and the rates are very good. Hassle free and quick, customer-focused. Great explanations of the different options to make it easier for you to choose.

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Martha Mason Insuranker

Policy Type: Life Insurance

score 4 / 5
View Ranking Details
  • Overall satisfaction 4 / 5
  • Customer experience 4 / 5
  • Claims experience 4 / 5
  • Online experience 4 / 5
  • Coverage 4 / 5
  • Price/value for money 4 / 5

They customer service is super friendly and professional. All my questions got answered promptly. Loved their many different withdrawal options. Process is super easy and quick. Easily selected the best options for my needs and it all went very smooth.

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Abby Cole Insuranker

Policy Type: Life Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Excellent customer service. Very knowledgable, good and skilled people. Online experience is also very satisfying and gives you a lot of information that can be first address your questions there. Withdrawal is very fast and instant on annuities, many withdrawal options and fast payout and accurate. Zero issues. Many options to add money to your annuities too. Very recommended.

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Brandon Hurley Insuranker

Policy Type: Life Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

They have very good customer service. All of my problems were answered promptly, professionally and easily. Very happy also thanks to the amount of options they make available for you as a customer. Overall a very good experience and I highly recommend to anyone seeking life insurance!

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R Fox Insuranker

Policy Type: Life Insurance

score 0 / 5
View Ranking Details
  • Overall satisfaction 0 / 5
  • Customer experience 0 / 5
  • Claims experience 0 / 5
  • Online experience 0 / 5
  • Coverage 0 / 5
  • Price/value for money 0 / 5

Should have started receiving payments 5 years ago. Until now nothing was paid, no matter how many times I got in touch with them, they always delayed me. They never paid anything and just a bunch of liars. TAKE YOUR BUSINESS SOMEWHERE ELSE!

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Tanya Cathey Insuranker

Policy Type: Life Insurance

score 0 / 5
View Ranking Details
  • Overall satisfaction 0 / 5
  • Customer experience 0 / 5
  • Claims experience 0 / 5
  • Online experience 0 / 5
  • Coverage 0 / 5
  • Price/value for money 0 / 5

It was very uncomfortable and tough to work with MassMutual. Took them 7 months to get the paperwork we requested. Customer service is a disgrace. Took over a year to get rid of them and switch to a more professional life insurance company. I highly recommend Ladder life insurance as they do everything digitally and are super personalised and flexible. Had to pay MassMutual $600 to cancel the policy, Disgraceful company.