Insuranks
Insuranks Score 6.3/10
Reviews:6
icon MassMutual doesn't offer multi policy discounts on life insurance as it is prohibited by law

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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 6.3 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    6.3 / 10
  • Claims experience 6.3 / 10
  • Value for money 6.3 / 10
  • Coverage 6.3 / 10
  • Service speed 6.3 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    6.3 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    6.3 / 10
  • Added value 6.3 / 10
  • Trustworthiness 6.3 / 10
  • Personalization 6.3 / 10
  • Post-purchase treatment 6.3 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    6.3 / 10
  • Industry updates informing 6.3 / 10
  • Problem resolution 6.3 / 10

About

  • Number of employees 7000
  • Year founded 1851

The Massachusetts Mutual Life Insurance Company, founded in 1851, is an American mutual life insurance company serving five million clients. With headquarters in Springfield, Massachusetts, the company employs more than 7,000 in the United States, and a total of 10,614 internationally.

Insurance Types:

Reviews & Ranks

Total: 6

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

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Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Quin Flaig Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Great experience. Great people to work with. Very useful and knowledgable, assisted me with everything I needed. Loved the many different options. Their process is incredibly simple and the rates are very good. Hassle free and quick, customer-focused. Great explanations of the different options to make it easier for you to choose.

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Martha Mason Insuranker

Policy Type: Life Insurance

score 8.0 / 10
View Ranking Details
  • Overall satisfaction 8.0 / 10
  • Customer service 8.0 / 10
  • Claims experience 8.0 / 10
  • Value for money 8.0 / 10
  • Coverage 8.0 / 10
  • Service speed 8.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Added value 8.0 / 10
  • Trustworthiness 8.0 / 10
  • Personalization 8.0 / 10
  • Post-purchase treatment 8.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 8.0 / 10
  • Problem resolution 8.0 / 10

They customer service is super friendly and professional. All my questions got answered promptly. Loved their many different withdrawal options. Process is super easy and quick. Easily selected the best options for my needs and it all went very smooth.

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Abby Cole Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Excellent customer service. Very knowledgable, good and skilled people. Online experience is also very satisfying and gives you a lot of information that can be first address your questions there. Withdrawal is very fast and instant on annuities, many withdrawal options and fast payout and accurate. Zero issues. Many options to add money to your annuities too. Very recommended.

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Brandon Hurley Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

They have very good customer service. All of my problems were answered promptly, professionally and easily. Very happy also thanks to the amount of options they make available for you as a customer. Overall a very good experience and I highly recommend to anyone seeking life insurance!

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R Fox Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Should have started receiving payments 5 years ago. Until now nothing was paid, no matter how many times I got in touch with them, they always delayed me. They never paid anything and just a bunch of liars. TAKE YOUR BUSINESS SOMEWHERE ELSE!

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Tanya Cathey Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

It was very uncomfortable and tough to work with MassMutual. Took them 7 months to get the paperwork we requested. Customer service is a disgrace. Took over a year to get rid of them and switch to a more professional life insurance company. I highly recommend Ladder life insurance as they do everything digitally and are super personalised and flexible. Had to pay MassMutual $600 to cancel the policy, Disgraceful company.