Insuranks Score 7.1/10
Reviews:7
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 7.1 / 10
  • Customer experience 7.1 / 10
  • Claims experience 7.1 / 10
  • Online experience 7.1 / 10
  • Coverage 7.1 / 10
  • Price/value for money 7.2 / 10
  • Online experience 7.1 / 10
  • Coverage 7.1 / 10
  • Price/value for money 7.2 / 10

About

  • Number of employees 28200
  • Year founded 1922

In 1922, when 25 Army officers met in San Antonio and decided to insure each other's vehicles, they couldn't have imagined that their tiny organization would one day serve millions of members and become one of the only fully integrated financial services organizations in America. We continue to increase our net worth and assets while achieving expense ratios that are better than the industry. Because of our demonstrated financial strength, we're one of only a handful of organizations to which the global credit rating agencies continue to award the highest possible ratings. Several third-party agencies also recognize our member service, employee well-being and financial strength through their awards and rankings.

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Reviews & Ranks

Total: 7

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Abiy Amberber Insuranker

Policy Type: Auto Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

On May 10, 2023, I was involved in an accident with one of USAA's clients. Everything proceeded smoothly until they decided to give me the runaround in repairing my car or compensating me for its worth. The adjuster was nowhere to be found, and it took me a couple of months to receive any response from them. They informed me that my car was a total loss and provided a specific amount they were willing to pay for it via email, stating that I could dispute it if I could find a car in the same category with the same mileage within a 100-mile radius. Unfortunately, I couldn't find an exact match, but I did find a vehicle that was one year older and one year newer, so I disputed the price they were offering. They assured me they would get back to me in a couple of weeks, but I never heard from them again. Frustrated, I took the step of filing a complaint against them with the Texas Department of Insurance and the Office of the Attorney General. However, I received no assistance beyond the insurance company responding to me and denying my dispute without providing any tangible reasoning. This was after three months of back-and-forth since my car accident, with no access to a replacement vehicle or rental car. Now, it has been five months, and they are attempting to push the responsibility onto my own insurance. These actions indicate that these individuals are playing games with people's lives, and there seems to be no one holding them accountable. It is disheartening to realize that we live in a country that is supposed to protect average citizens from being taken advantage of by large companies like USAA, but this has proven to be far from the truth. I have lost trust in the entire system, and I am determined to stop paying insurance premiums to these corporate entities that seem only interested in taking our hard-earned money every day, without delivering the support they promise.

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Donald Stanton Insuranker

Policy Type: Auto Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

This WITHOUT QUESTION is a WONDERFUL COMPANY! Their rates are the best in the industry and they Pay Claims. SIMPLY THE BEST PERIOD!!!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 8 / 10
View Ranking Details
  • Overall satisfaction 8 / 10
  • Customer experience 8 / 10
  • Claims experience 8 / 10
  • Online experience 8 / 10
  • Coverage 8 / 10
  • Price/value for money 8.1 / 10

USAA is a reliable insurance company that I wholeheartedly trust! However, their rates can get better. USAA's insurance coverage is excellent but the cost is a bit too much. Had them for both auto insurance and homeowners insurance, however they seem to cover just the slightest risk possible. I am shopping around before renewing.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

On May 10, 2023, I was involved in an accident with one of USAA's clients. Everything proceeded smoothly until they decided to give me the runaround in repairing my car or compensating me for its worth. The adjuster was nowhere to be found, and it took me a couple of months to receive any response from them. They informed me that my car was a total loss and provided a specific amount they were willing to pay for it via email, stating that I could dispute it if I could find a car in the same category with the same mileage within a 100-mile radius. Unfortunately, I couldn't find an exact match, but I did find a vehicle that was one year older and one year newer, so I disputed the price they were offering. They assured me they would get back to me in a couple of weeks, but I never heard from them again. Frustrated, I took the step of filing a complaint against them with the Texas Department of Insurance and the Office of the Attorney General. However, I received no assistance beyond the insurance company responding to me and denying my dispute without providing any tangible reasoning. This was after three months of back-and-forth since my car accident, with no access to a replacement vehicle or rental car. Now, it has been five months, and they are attempting to push the responsibility onto my own insurance. These actions indicate that these individuals are playing games with people's lives, and there seems to be no one holding them accountable. It is disheartening to realize that we live in a country that is supposed to protect average citizens from being taken advantage of by large companies like USAA, but this has proven to be far from the truth. I have lost trust in the entire system, and I am determined to stop paying insurance premiums to these corporate entities that seem only interested in taking our hard-earned money every day, without delivering the support they promise.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

This WITHOUT QUESTION is a WONDERFUL COMPANY! Their rates are the best in the industry and they Pay Claims. SIMPLY THE BEST PERIOD!!!

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Anonymous Insuranker

Policy Type: Home Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

Best home and auto insurance rates and coverage!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 8 / 10
View Ranking Details
  • Overall satisfaction 8 / 10
  • Customer experience 8 / 10
  • Claims experience 8 / 10
  • Online experience 8 / 10
  • Coverage 8 / 10
  • Price/value for money 8.1 / 10

USAA is a reliable insurance company that I wholeheartedly trust! However, their rates can get better. USAA's insurance coverage is excellent but the cost is a bit too much. Had them for both auto insurance and homeowners insurance, however they seem to cover just the slightest risk possible. I am shopping around before renewing.