USAA Insurance

As a first-time homeowner, I was overwhelmed with the responsibilities of maintaining my new property, including finding the right insurance. I chose Liberty Mutual after comparing several options, and it was one of the best decisions I made! When I called to set up my homeowners insurance, the representative took the time to explain all my coverage options in detail, including personal property protection and liability coverage. A few months later, I had an issue with a plumbing leak that caused damage to my kitchen. I filed a claim with Liberty Mutual, and their team was incredibly responsive. They coordinated with contractors to get everything fixed quickly.

Switching to USAA for my home and auto insurance has been one of the best decisions I\'ve made. Their coverage options are comprehensive, and I love that they offer additional benefits like replacement cost coverage for my home. The claims process is incredibly smooth; I recently had to file a claim after some storm damage, and the adjuster was prompt and thorough in assessing the damage. They communicated clearly throughout the entire process, which made it much less stressful for me. Plus, their financial strength rating gives me confidence that they will be there when I need them most. Overall, USAA provides reliable coverage and outstanding customer service that makes them stand out in the insurance industry.

USAA has consistently ranked high in customer satisfaction surveys, and my experience has been no different. As a military spouse, I appreciate how they understand our unique needs. Their online platform is easy to navigate, making it simple to manage my policies and file claims when necessary. I recently had an incident where another driver hit my car, and USAA handled the claim quickly and efficiently—no long hold times or frustrating processes. They even offered me tips on how to maximize my coverage moving forward. With competitive rates and exceptional service, I can’t imagine going anywhere else for my insurance needs.

I\'ve been with USAA for years now, and they have always been trustworthy. Their claims process is efficient, and I feel confident knowing I\'m in good hands.

I had a great experience filing a claim with USAA after a minor accident. They were quick to respond, and the entire process was smooth from start to finish. Highly recommend their services.

I have been a member of USAA for over a decade, and I can confidently say that their service is exceptional. As a veteran, I appreciate that they cater specifically to military members and their families. The application process for my auto insurance was straightforward and quick, taking less than 20 minutes online. I was pleasantly surprised by the rates—USAA consistently offers some of the lowest premiums compared to other insurers. Their customer service is top-notch; I\'ve had to call them a few times with questions, and each time, I was greeted by friendly representatives who genuinely wanted to help. Filing a claim after a minor accident was also a breeze; they handled everything efficiently and kept me informed throughout the process. I highly recommend USAA for anyone eligible—it\'s truly peace of mind at an affordable price.

On May 10, 2023, I was involved in an accident with one of USAA's clients. Everything proceeded smoothly until they decided to give me the runaround in repairing my car or compensating me for its worth. The adjuster was nowhere to be found, and it took me a couple of months to receive any response from them. They informed me that my car was a total loss and provided a specific amount they were willing to pay for it via email, stating that I could dispute it if I could find a car in the same category with the same mileage within a 100-mile radius. Unfortunately, I couldn't find an exact match, but I did find a vehicle that was one year older and one year newer, so I disputed the price they were offering. They assured me they would get back to me in a couple of weeks, but I never heard from them again. Frustrated, I took the step of filing a complaint against them with the Texas Department of Insurance and the Office of the Attorney General. However, I received no assistance beyond the insurance company responding to me and denying my dispute without providing any tangible reasoning. This was after three months of back-and-forth since my car accident, with no access to a replacement vehicle or rental car. Now, it has been five months, and they are attempting to push the responsibility onto my own insurance. These actions indicate that these individuals are playing games with people's lives, and there seems to be no one holding them accountable. It is disheartening to realize that we live in a country that is supposed to protect average citizens from being taken advantage of by large companies like USAA, but this has proven to be far from the truth. I have lost trust in the entire system, and I am determined to stop paying insurance premiums to these corporate entities that seem only interested in taking our hard-earned money every day, without delivering the support they promise.

This WITHOUT QUESTION is a WONDERFUL COMPANY! Their rates are the best in the industry and they Pay Claims. SIMPLY THE BEST PERIOD!!!

USAA is a reliable insurance company that I wholeheartedly trust! However, their rates can get better. USAA's insurance coverage is excellent but the cost is a bit too much. Had them for both auto insurance and homeowners insurance, however they seem to cover just the slightest risk possible. I am shopping around before renewing.

Best home and auto insurance rates and coverage!