I been a loyal customer of Geico for 30 years. On Christmas Day 2021, I was stopping at a red light to make a left turn. I was stopped next to a police car, when an elderly driver approaching from the opposite direction crossed several lanes and hit me head on. It was purely the elderly lady’s fault. A few days later, the Geico adjuster gave my car a cursory look over, and estimated the hangar to be $6500. All body shops were booked until February, so my car was towed to my house so it wouldn’t incur additional storage fees. On the 3rd week following the accident, I contacted the body shop of my choice, who sent a tow truck to pick up my car, at which time the tow truck driver noticed that as a cause of the accident, the driveshaft was pushed into the engine and made a huge hole in the engine. At that point I notified my Geico claims adjuster, who, a couple days later, went down and wrote a supplemental report totaling my car, (this was on a Thursday). He indicated it would take 3days before they would issue a check. I contacted him on The following Monday, when he indicated he should have the check on Wednesday, and would hand deliver it to me. Wednesday came, and after 4 phone calls and a few texts, I never received a check, and he and his boss stopped returning my calls. All other parties, the body shop, storage facility, etc. received payment, I have not! They say they care, and want to provide great service, but the do not live up to their word. I’ve been without a car now for 33 days. I purchased one, but can’t take delivery till I receive the check from Geico. The adjuster has also been aware of this. Geico, our adjuster, and his manager do not appear to have have a sense of urgency. Being loyal customer for 30 years appears to not make a difference. I’m planning on insuring my Vehicles, including my RV with a company who has my back!!!!!
