If you are wondering how to start a new grocery store, this is an exciting venture requiring careful planning, dedication, and industry knowledge. Whether you're considering opening a traditional grocery store, an ethnic specialty store, or a discount store, understanding the steps involved is crucial for success. In addition, it's vital to prioritize grocery insurance coverage to protect your investment and mitigate potential risks
When venturing into how to start a grocery store business, determining the required capital is a crucial aspect of your planning process. The financial outlay will vary depending on the scale and ambitions of your grocery store. Let's explore how much money needed to start a grocery store.
For a small-scale but standard grocery store, expect an initial investment ranging from $25,000 to $50,000. Although it may be categorized as small-scale, this type of grocery store should be different from the average mom-and-pop store in terms of size and operations.
If you aspire to set up a medium-scale grocery store adhering to industry standards, your estimated investment should be around $300,000. This figure includes allocating funds for the salaries of all staff members during the first three months of operation. It's essential to remember that this estimate is applicable to a single grocery store.
For those aiming to establish a standard and large-scale grocery store with multiple outlets and potential franchise opportunities, a substantial budget exceeding $1 million will be required. This amount considers the complexities and scale of operating a larger enterprise.
You will always go right when venturing into the food business. Following a well-defined process is essential to ensure a successful launch if you're considering opening a grocery store. While big supermarket chains dominate the industry, there's still ample opportunity for small, independent grocers to thrive. These local stores can cater to specific communities, provide essential items, and offer unique, locally-sourced products. To help you get started on the right track, here are eight steps on how to start a grocery store.
A solid business plan serves as the foundation for your grocery store venture. Start by crafting an executive summary that outlines your store's position in the market and includes industry analysis and market trends. Define the type of store you want to open and conduct customer and competitive analyses to understand your target audience and differentiate yourself from competitors.
Thoroughly evaluate the costs associated with opening and operating your grocery store. Consider expenses such as site preparation, modifications, counter equipment, shelving, a modern POS system, initial inventory, rent, insurance, legal fees, and security measures. Additionally, account for ongoing costs like software subscriptions, employee wages, taxes, and utilities to avoid unexpected financial surprises.
Selecting the proper legal structure for your grocery store is crucial. Research and understand your options, such as sole proprietorship, general partnership, or limited liability company (LLC). Each structure has its advantages and implications in terms of taxation and liability. When considering how to start a grocery business, consulting with a qualified professional, such as an accountant or CPA, can help you determine the most suitable structure for your specific circumstances.
Register your chosen business structure and obtain an Employee Identification Number (EIN) from the IRS. This number allows you to register for state and federal taxes. Open a dedicated business bank account to separate your personal and business finances. Determine the most suitable financing options for your grocery store, such as bank loans, investors, or personal savings.
Comply with state and local regulations by obtaining the necessary permits and licenses for your grocery store. These may include a retail food store license, permits from the Department of Health (if serving prepared food), and potentially a license to sell alcohol if applicable. Additionally, acquire insurance policies to protect your store against accidents and product liabilities and ensure you have workers' compensation insurance to cover employee-related injuries or illnesses if you begin the journey of how to start a new grocery store.
Invest in essential equipment to support the smooth operation of your grocery store. This typically includes refrigeration units, freezers, display cases, shelves, signage, deli supplies, shopping carts, and packaging materials. Consider the unique needs of your store and tailor your equipment purchases accordingly.
A modern Point of Sale (POS) system is invaluable for managing your grocery store efficiently. Look for a system that offers features like inventory management, employee management, streamlined checkout processes, vendor management, payment processing, and customer loyalty programs. The automation provided by a robust POS system frees up time and allows you to focus on providing excellent customer service and creating a unique store experience.
Craft a comprehensive marketing plan to establish your store's brand and attract customers. Determine your unique value proposition, whether it's offering natural and organic produce, locally-sourced products, or specialized services. Choose a name, design a logo, and create brand assets that align with your store's identity. Explore various marketing channels such as billboards, signage, flyers, social media campaigns, or promotional events to generate awareness and excitement around your grand opening.
Pursuing the establishment of a grocery store without any initial capital may present hurdles, yet it is an achievable endeavor. You can transform your entrepreneurial dreams into reality through meticulous planning and resourcefulness. This section offers five practical steps to assist you in how to start a grocery store with no money.
Collaborating with investors, family members, or friends who are willing to invest in your grocery store venture can provide the necessary financial support. Approach potential partners who share your vision and are interested in contributing to the growth of a local business. Clearly outline the benefits they will receive from their investment, such as a profit share or ownership stakes. Establishing solid partnerships can bring in the capital needed to kickstart your grocery store without relying solely on your funds.
Take advantage of crowdfunding platforms to raise funds from individuals in your community who are enthusiastic about supporting local businesses. Create a compelling campaign highlighting the unique aspects of your grocery store and the positive impact it will have on the community. Offer attractive incentives to encourage people to contribute, such as exclusive discounts, special promotions, or recognition as founding supporters. Crowdfunding can help you gather the necessary funds to launch your grocery store.
Consider beginning with a smaller-scale operation to minimize initial financial requirements. For example, you can start with a pop-up store or an online grocery business. A pop-up store allows you to test the market, gain customer feedback, and generate income with lower overhead costs compared to a full-fledged physical store. Alternatively, an online grocery business reduces the need for physical space and allows you to reach a wider audience. Starting small enables you to generate revenue, establish your brand, and gradually expand your operations as you secure more resources.
When establishing relationships with suppliers, explore negotiation opportunities to alleviate initial financial burdens. Seek out suppliers who are open to consignment deals, where you only pay for the goods after they are sold, reducing upfront expenses. Additionally, discuss the possibility of delayed payment options, allowing you to generate revenue from sales before paying for the inventory. Building solid relationships with suppliers and demonstrating the potential for long-term collaboration can provide you with more favorable terms, easing the financial strain during the early stages.
Utilize the power of social media platforms and tap into local networks to promote your grocery store without significant marketing expenses. Create engaging and informative content related to your store, such as recipes, cooking tips, or sustainability practices, to attract and engage potential customers. Encourage word-of-mouth marketing by offering referral incentives or organizing community events. Collaborate with local influencers or organizations to expand your reach and build a loyal customer base. Social media and local networks can be powerful tools to raise awareness about your grocery store and drive customer engagement without incurring substantial marketing costs.
By satisfying the varied demands of clients looking for authentic Asian foods and goods, opening an Asian grocery shop can be profitable. Taking practical and achievable procedures is necessary to guarantee an effective start and operation. This guide outlines five key steps that can help you on how to start an Asian grocery store and carve out a niche in this specialized market.
Before opening an Asian grocery store, conduct thorough market research to understand the demand for Asian products in your area. Identify your target audiences, such as Asian communities, food enthusiasts, or individuals interested in exploring Asian cuisine. Analyze your potential customers' demographics, cultural preferences, and buying habits to tailor your inventory and marketing strategies accordingly.
To create an appealing selection of Asian products, establish relationships with reliable suppliers who offer a wide range of authentic ingredients, pantry staples, and specialty items. Explore local and international suppliers who can provide you with fresh produce, spices, sauces, noodles, snacks, and other Asian grocery items. Consider factors such as product quality, pricing, and delivery options to ensure a consistent supply of in-demand products for your store.
Design your Asian grocery store with an emphasis on creating a welcoming and visually appealing environment. Optimize your store layout to facilitate easy navigation and ensure that products are well-organized by categories, cuisines, or regions. Consider incorporating Asian-inspired elements into the decor to create an immersive customer experience. Provide ample space for fresh produce, a dedicated section for frozen foods, and allocate areas for specialty items or Asian cookware.
Differentiate your Asian grocery store by providing exceptional customer service and demonstrating cultural understanding. Train your staff to be knowledgeable about Asian ingredients and products, allowing them to assist customers with their inquiries and offer recommendations. Create a friendly and inclusive atmosphere where customers feel comfortable exploring unfamiliar items or seeking advice on Asian cooking techniques. Embrace cultural diversity within your team to foster a deeper understanding of your customers' backgrounds.
Develop a comprehensive marketing plan to promote your Asian grocery store and attract customers. Deploy a variety of channels, including social media platforms, local community networks, and targeted advertising, to raise awareness about your store. Highlight the unique selection of Asian products, special promotions, and events through online platforms and traditional marketing methods. Collaborate with local influencers, food bloggers, or cultural organizations to expand your reach and engage with the Asian community and broader audience.
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A profitable business venture is opening a bargain grocery store that serves budget-conscious customers seeking good shopping selections. It's necessary to take specific actions to begin this endeavor successfully. Below are five essential stages to assist you in how to start a discount grocery store and offer clients high-quality goods at lower prices.
Begin by identifying your target market for the discount grocery store. Determine the demographics and preferences of your potential customers, such as budget-conscious individuals, families, or students—research local competition to understand the gaps in the market. Select a range of products that offer value for money, including discounted branded items, generic brands, and bulk purchases. Focus on essential grocery items like canned goods, dry goods, dairy products, and non-perishable items.
To offer competitive prices, establish relationships with affordable product suppliers and wholesalers. Research and negotiate with local distributors, manufacturers, or surplus suppliers who can provide discounted products. Explore opportunities to purchase overstocked or closeout items from manufacturers or other retailers. Consider attending trade shows or connecting with industry associations that have a similar goal on how to start a grocery store to find reliable suppliers offering discounted quality products.
Select a strategic location for your discount grocery store. Look for areas with high foot traffic and proximity to residential neighborhoods or lower-income communities. Ensure ample parking space and easy accessibility for customers. Set up an organized store layout for efficient movement and easy product browsing. Maximize shelf space to display various products and use signage to highlight discounted prices and special offers.
Develop cost-effective marketing strategies to promote your discount grocery store and attract customers. To reach your target audience, utilize digital marketing platforms, such as social media advertising and email marketing. Highlight your bulk purchasing discounts and membership programs in your marketing materials. Consider running promotions or offering special incentives for customers who buy in bulk. Collaborate with local community organizations or influencers to spread the word about your discount grocery store and its value-oriented offerings.
Focus on optimizing operational efficiency and cost control to maintain competitive pricing. Streamline inventory management processes to avoid overstocking or wastage. Implement efficient checkout systems, such as barcode scanners and point-of-sale (POS) software, to enhance the customer experience and expedite transactions. Monitor and analyze sales data to identify fast-selling products and adjust inventory accordingly. Negotiate favorable payment terms with suppliers and explore opportunities to reduce operational expenses, such as energy-efficient lighting or equipment.
In response to the rising demand for Korean goods and food, operating a Korean grocery shop can be an exciting and financially successful project. To properly open a Korean grocery store, follow the steps on how to start a Korean grocery store.
By studying Korean cuisine, you can familiarize yourself with popular ingredients, dishes, and cooking techniques, allowing you to provide an authentic and enriching experience for your customers. Familiarize yourself with essential items such as gochujang (red chili paste), doenjang (soybean paste), kimchi (fermented vegetables), sesame oil, soy sauce, and various types of noodles and rice.
Dive into the world of Korean dishes and become familiar with iconic favorites like bibimbap, bulgogi, kimchi jjigae, samgyeopsal, and tteokbokki. Understand the key components, flavors, and presentation styles of these dishes.
Master traditional Korean cooking techniques to ensure the authenticity of your dishes. This may include methods such as stir-frying, grilling (using a barbecue or stovetop grill) and braising.
As a knowledgeable source of Korean cuisine, offer recipe recommendations to your customers. Create recipe cards or display boards featuring popular Korean recipes and their ingredients. This will inspire customers to try new dishes and encourage them to purchase the necessary ingredients from your store.
Consider hosting cooking classes or demonstrations to educate customers about Korean cooking techniques and recipes. This can be a unique way to engage with your local Korean organizations, restaurants, and chefs to foster relationships and tap into their network of potential customers.
Opening an African grocery shop can be a practical project that serves the many culinary preferences and demands of the African community and others interested in African food. To begin this journey, which can help you with how to start an african grocery store business, you must take a number of feasible and practical steps below:
Explore the rich and diverse range of ingredients used in African cuisine. This includes staple items such as yams, plantains, cassava, palm oil, various spices (e.g., berbere, suya spice, peri-peri), dried fish, and grains (e.g., millet, sorghum).
Establish relationships with suppliers who specialize in African food products. Look for wholesalers, distributors, or importers that can provide you with a wide selection of authentic African goods, including packaged foods, beverages, spices, condiments, and traditional snacks.
Take into account the dietary needs and preferences of your target market. Consider offering options for gluten-free, vegetarian, and vegan products and catering to specific regional cuisines within Africa, such as West African, East African, or North African.
Stay Updated with Market Trends: Keep a close eye on market trends and new product developments within the African food industry. Stay informed about popular dishes, emerging ingredients, and health-conscious food choices to ensure your store remains relevant and competitive.
Engage with local African communities, cultural organizations, and events to better understand their needs and preferences. Participate in community gatherings, festivals, or trade fairs to establish connections and promote your store.
Opening a Mexican grocery shop can be a fulfilling business idea that enables you to introduce your neighborhood to Mexico's mouthwatering cuisine, colorful culture, and genuine ingredients. However, setting up a profitable and effective company takes extreme planning and execution. Let's examine the primary factors and measures you should take on how to start a Mexican grocery store.
Make sure the brand identity for your Mexican grocery business is solid and appealing. Establish your company's values and the image you want the public to have of your business. This involves designing a recognizable logo, creating an exceptional value proposition, and determining where your brand will be positioned in the marketplace.
Online visibility is essential for any organization in the current digital era. Create a professional website to promote your Mexican grocery store, emphasize your product offers, and include crucial details like the address, contact information, and operating hours. Consider working with a web development provider or utilizing user-friendly website builders to simplify the process.
Establish a unique phone line for your Mexican grocery store. A dedicated phone line gives your company more credibility, makes it easier to communicate with consumers, and keeps your image professional. To improve the client experience, automate your business by putting call forwarding, voicemail, and professional greetings in place.
Design your Mexican grocery store to reflect Mexican culture's vibrant and lively ambiance. Incorporate Mexican-inspired decor, artwork, and signage that celebrate the country's traditions. Use warm and inviting colors, play Mexican music in the background, and consider displaying cultural artifacts to create an immersive and authentic customer experience.
Differentiate your Mexican grocery store by providing ready-to-eat Mexican delicacies. Create a dedicated section where customers can enjoy freshly prepared Mexican meals or purchase pre-packaged snacks and dishes. This offering appeals to customers seeking convenience while allowing them to explore and savor the flavors of Mexican cuisine.
If you are passionate about promoting organic and healthy living, starting a natural food store can be rewarding. However, launching and running a successful natural food store requires careful planning and execution. This guide will provide steps to help you on how to your natural food store and cater to the increasing demand for organic products.
A crucial aspect of running a natural food store is sourcing organic products from reputable suppliers. Look for suppliers with the USDA Organic certification, ensuring that their products meet organic standards. Online directories such as organic wholesale or whole foods magazines can help you find suitable suppliers. Establish long-term contracts with suppliers to secure consistent pricing and protect your store from market fluctuations.
Selecting the right location for your natural food store is vital to attract loyal and occasional customers. Aim for an area with high foot traffic, where health-conscious individuals frequent. Ensure the chosen location is zoned for commercial and food service purposes to meet legal requirements.
While you may handle behind-the-scenes tasks, such as financial management, consider hiring employees to assist with day-to-day operations. Seek individuals who are passionate about organic food and customer service, including cashiers and shelf stockers, to ensure smooth store operations.
Study your competition and analyze its pricing strategies. While organic food tends to have higher prices, it's crucial to strike a balance between profitability and affordability. Consider the average net profit margin for grocery stores in your region and work with an accountant to determine appropriate pricing that covers wholesale costs, overheads, and other expenses.
Efficient inventory management is essential in a natural food store. Given the varying shelf life of different products, consider investing in a point-of-sale system that automates inventory tracking and ordering. This ensures that you maintain optimal stock levels and minimize waste.
It takes thorough preparation, financial research, and strategic decision-making to establish how to start a grocery store chain network. You must take into account a number of elements in order to launch a profitable and expandable grocery shop network. You can develop a plan for setting up and expanding your chain of grocery stores by paying attention to these essential factors.
Define your grocery store chain's unique selling proposition (USP) and value proposition. Identify what sets your chain apart from competitors and how you aim to meet customer needs. Consider factors such as offering competitive pricing, high-quality products, exceptional customer service, or a specific niche focus to differentiate your grocery store chain in the market.
Perform a detailed analysis of the costs involved in starting and operating a grocery store chain. Consider expenses such as store leases, inventory procurement, staffing, marketing, and overhead costs. Create profit projections based on anticipated sales volumes, profit margins, and operational expenses. This analysis will help determine your grocery store chain's financial feasibility and potential profitability.
Decide on the scale and scope of your grocery store chain. Consider whether you want to start with a small chain of stores in a specific region or aim for a more significant nationwide presence. Assess the resources, funding, and management capabilities required for your desired business size. Start with a manageable number of stores you can effectively oversee and gradually expand as your chain grows.
Carefully curate your product selection based on market demand, customer preferences, and industry trends. Offer a wide range of grocery items, including fresh produce, pantry staples, dairy products, meat and poultry, baked goods, and household essentials. Consider incorporating organic, gluten-free, and specialty products to cater to diverse customer needs and preferences.
Define your target market based on demographic, psychographic, and geographic considerations. Analyze the regional market in each location for your network of stores. Take into account the presence of competitors, economic levels, cultural preferences, and population density. Create a solid client base by customizing your marketing tactics and product offers to appeal to your target demographic.
The decision to open an organic grocery shop is wise, given the rising demand for organic food and the public's understanding of the importance of leading a healthy lifestyle. You must carefully plan your marketing methods, abide by the law, and follow other regulations to ensure the success of your organic grocery business. Following these steps, you will learn how to start an organic grocery store.
Choose a wide range of organic foods that align with market demand and offer a favorable profit margin. Conduct thorough research to build a network of reliable organic food distributors, considering factors such as credit terms, pricing, and delivery arrangements.
Determine pricing that strikes a balance between profitability and customer affordability. Extensive research and analysis are necessary to set prices that attract customers without compromising your profit margin. Find the optimal price range that appeals to how much money is needed to start a grocery store with a more extensive customer base.
Recruit managers and staff members who possess the necessary skills and expertise to handle various business functions such as sales, finance, marketing, and purchasing. Consider the size of your operations to determine the appropriate number of employees required to run your organic grocery store efficiently.
Maintaining the freshness of organic food items is crucial due to their perishable nature. Invest in proper cooling equipment to preserve the quality of your organic foods. Enhance store security by implementing measures such as installing CCTV cameras. Utilize advanced software solutions to optimize supply chain management and eliminate inefficiencies.
Create a thorough marketing plan to advertise your organic grocery store. Consider various channels, including social media interaction, internet advertising, and word-of-mouth recommendations. Create a website to establish an internet presence and draw in tech-savvy clients. Utilize offline marketing strategies like banner and poster advertising to target nearby consumers.
Starting an Indian grocery store can be an attractive business opportunity if you have a passion for Indian food and wish to supply the Indian community with key supplies. But you must do the necessary actions to achieve a practical and workable strategy. Let's go through five essential stages to assist you in effectively how to start an Indian grocery store.
To cater to the culinary traditions of different Indian states and regions, ensure your Indian grocery store offers a wide selection of regional spices, flours, grains, and snacks. Research and identify the popular ingredients and products specific to each region, including specialty items like masalas, pickles, and chutneys. Building a comprehensive inventory will attract customers seeking authentic flavors and ingredients.
Fresh produce is a vital component of Indian cooking. Stock a variety of fruits, vegetables, leafy greens, and herbs commonly used in Indian recipes. Ensure your store maintains the freshness and quality of the produce by establishing reliable supplier relationships and implementing proper storage and handling practices. Regularly replenish your stock to meet the demands of your customers.
To cater to busy lifestyles, offer ready-to-eat and convenience options in your Indian grocery store. Include pre-packaged meals, snacks, and ready-to-cook items that require minimal preparation. This will attract customers seeking convenience without compromising on authentic Indian flavors. Collaborate with local food vendors or consider in-house production to provide freshly prepared, ready-to-eat meals.
Train your staff to provide knowledgeable and friendly customer service. Encourage them to learn about the different products, their origins, and their usage in Indian cuisine. This will help customers navigate the store, make informed purchasing decisions, and provide a positive shopping experience. Build relationships with your customers by offering personalized recommendations and addressing their queries and concerns.
Design your Indian grocery store to create a welcoming and authentic ambiance that reflects Indian culture and traditions. Utilize vibrant colors, cultural artwork, and signage to create a visually appealing atmosphere. Play Indian music in the background to enhance the cultural experience for your customers. Incorporate traditional elements that evoke a sense of warmth and authenticity.
Insurance is essential for increasing revenue and ensuring how to start a grocery store is successful in the long run. By putting the appropriate insurance protection in place, you can safeguard your assets, reduce financial risks, and win over clients. The following are the leading insurance plans that can improve a grocery store's bottom line:
In the grocery industry, where customer interactions are frequent and potential risks exist, it's crucial to have the right insurance coverage in place. General liability insurance is a fundamental policy that protects your grocery business against claims of bodily injury or property damage caused to third parties. Slip-and-fall accidents, product-related injuries, or food contamination issues can occur, posing significant financial risks to your business. That's where Thimble comes in. They offer short-term general liability insurance tailored to specific events or temporary operations, providing you with the flexibility and coverage you need.
Professional liability insurance, also known as errors and omissions (E&O) insurance, is an important consideration for grocery businesses that provide specialized services or advice. This insurance coverage safeguards you against claims of negligence, errors, or omissions in your professional duties. In the unfortunate event that a customer alleges your advice or recommendations resulted in health issues or dissatisfaction, having professional liability insurance can help mitigate the financial impact. Consider exploring Hiscox insurance for reliable and comprehensive professional liability coverage tailored to the needs of your grocery business.
Commercial property insurance is essential for safeguarding the physical assets of your grocery business. It covers your building, inventory, equipment, and signage in case of damages or losses caused by covered perils such as fire, theft, vandalism, or natural disasters. With the right policy, you can recover financially and quickly resume operations in the event of an unexpected incident that damages your property or inventory. CoverWallet is a recommended provider for commercial property insurance, offering customizable coverage options to suit your specific needs.
Commercial auto insurance is necessary if your grocery business involves company vehicles for deliveries or other business purposes. This coverage protects your business against liability and property damage from vehicle accidents. Whether you have a single delivery vehicle or a fleet, commercial auto insurance ensures that you are financially protected and can continue operating smoothly in case of vehicle-related incidents. Tivly is the best option for commercial auto insurance, offering coverage for liability, collision, and comprehensive protection for your business vehicles.
If you have employees working in your grocery business, workers compensation insurance is typically a legal requirement. This insurance covers medical expenses, lost wages, and rehabilitation costs for employees who suffer work-related injuries or illnesses. By carrying workers compensation insurance, you comply with legal obligations and provide a safety net for your employees, fostering a positive work environment and reducing the risk of costly lawsuits. The Hartford, is the best option for workers compensation insurance.
Consider obtaining a business owner's policy (BOP) to ensure comprehensive coverage. A BOP combines general liability and commercial property insurance into a single package, offering convenience, cost savings, and comprehensive protection for your grocery business. By having the proper insurance requirements in place, you can confidently focus on growing your income, building customer loyalty, and thriving in the competitive grocery industry. Next Insurance is the most recommended for obtaining a BOP, as they offer tailored policies for grocery businesses.
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1 / 5
Use anyone except Employers. Period. They are non-transparent and shameful. After I complained long enough to warrant a call from a supervisor, the supervisor called back from a PRIVATE NUMBER (no caller ID), left a message that they are not reversing their decision (without any communication with me), and failed to leave a phone number for me to call back. She was hiding! They also fact find via email and phone calls, which is terrific for speed and communication. However, after setting a precedence of email or phone calls, they send time sensitive information via email, without any heads up... they are hoping you miss it and forfeit via expiration. Evil policies. Go elsewhere.
1 / 5
This place is an absolute joke of a company and should be ashamed of the way they conduct business. I was hurt on the job at the end of July and it took them just shy of 7 weeks to issue out a paycheck to me. Yes the amount was back dated but still. Not many have the luxury of not receiving a paycheck for almost 2 months. To top it all off, the original adjuster marked me down for the wrong state which caused a problem from the get go, I've had 3 different adjusters now since each one can't seem to figure out the simplicity of my claim. All my paperwork which includes, my job, house, and drs visits all are from the same state and city but yet some how I have been filed under a completely different state 1500 miles away. They do not answer your phone calls or emails no matter how many you leave. I've had to escalate my frustrations to the supervisors of each of these individuals in order to even get some kind of response. I've had more communication and information given to me about my claim from the customer service representatives then the actual adjusters.......... please tell me how that works?! A serious overhaul needs to happen here in order to serve your clients the way they deserve to be taken care of. 10/10 do not recommend this company to a single soul on earth
1 / 5
I have never had the displeasure of working with a more incompetent and disrespectful person in my life. I’m an injured worker and the adjuster that was assigned to my case was named Carrie Furgeson. In the past 6 weeks that I’ve been injured and out of work I have only been able to get ahold of her twice, not for lack of trying. I have left countless voicemails, countless emails, and she ignores them all. When I am finally able to get ahold of her I’m greeted with terrible customer service. She is rude, she talks over me and I’m hardly able to get a word in edgewise. She spelled my name wrong on my documents even after I spelled it for her properly countless times, this caused a whole new issue with my bank. I have bill collectors from the hospital calling me demanding payment and Carrie Furgeson won’t do a single thing to help, or to get them paid. All of my documentation is in Colorado, my job is in Colorado, my address is in Colorado, all my Dr offices and appointments have been in Colorado and Carrie still managed to hold my claim because she wasn’t sure what state she needed to file it under. It’s been 6 weeks since my Injury and my company still hasn’t received the wage paperwork to fill out so they can get me my correct wages. When she’s not ignoring me she’s answering my questions with “I don’t know” well I don’t know how she got this job, because apparently she doesn’t know anything about it. She is a disgusting morose individual inside and out and I genuinely wish her the worst in all of her future endeavors. I highly recommend you don’t use this company. Please if you are a business owner and your looking into this company please don’t use them. I’m sure they have the cheapest payment and that’s why companies use them in the first place, but you will be doing your employees a grave disservice by forcing them to venture into this absolute dumpster fire of a company. I would rate 0/5 if possible but 1 was the lowest I was allowed.
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