Insuranks Score 3.6/5
Reviews:9
50% will renew their policy
icon Automatic Payments, Distant Student, Garaging, Good student, Homeowner, Multi-car, Online quote, Paperless billing, Pay In Full, Safe driver/Snapshot, Teen Driver, Multi-Policy: Save 5% to 15% for bundling auto and home insurance or auto insurance and boat insurance.
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 3.6 / 5
  • Customer experience 3.6 / 5
  • Claims experience 3.6 / 5
  • Online experience 3.6 / 5
  • Coverage 3.6 / 5
  • Price/value for money 3.6 / 5
  • Will renew their policy 50%
  • Online experience 3.6 / 5
  • Coverage 3.6 / 5
  • Price/value for money 3.6 / 5

About

  • Number of employees 27250
  • Year founded 1937

Founded in 1937, Progressive is a U.S. insurance company. It is one of the largest auto insurance companies in America. Other than auto insurance, Progressive offers a variety of other insurance types and has over 35,000 employees. Recently it has also expanded internationally.

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Reviews & Ranks

Total: 9

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Eric Perez Insuranker

Policy Type: Auto Insurance

score 1 / 5
View Ranking Details
  • Overall satisfaction 1 / 5
  • Customer experience 1 / 5
  • Claims experience 1 / 5
  • Online experience 1 / 5
  • Coverage 1 / 5
  • Price/value for money 1 / 5
  • Will you renew your policy with this company? Yes

We have been with progressive for 18+ but Have to give a one star with this experience. We hit a big rock on the highway. Randell Fergen repair rep . argued with me; claimed I was off roading in my car, which I have never done . Randell told me “this was not an isolated incident”. Because my other wheels had scratches according to him. The auto shop they picked and Randell told me it the wheel just needs a balance . Randell quoted me the price I would have to pay for the balance. I took the car to Discount Tire since the balance is covered. Discount told me “the wheel is bend badly” We called back to the rep Kiera Washington to update her and ask for a new repair rep. She said she could not and when I asked to speak to her supervisor she said “ I’m not dealing with you” and hung up on me ????

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jeff dejuliannie Insuranker

Policy Type: Auto Insurance

score 1 / 5
View Ranking Details
  • Overall satisfaction 1 / 5
  • Customer experience 1 / 5
  • Claims experience 1 / 5
  • Online experience 1 / 5
  • Coverage 1 / 5
  • Price/value for money 1 / 5
  • Will you renew your policy with this company? No

I have Progressive and was Rear ended by a guy that also had Progressive Insurance His Fault In Minnesota took over 4 months to be contacted for est then they send me a check no explanation of why they didn't cover mechanical repairs caused by accident and decided $60 hr for auto body labor -I charge $120 hr I restore Classic cars - lost my business

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Anonymous Insuranker

Policy Type: Business Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Simple online quoting and purchase. excellent mobile app. claims filing via phone, website or app. Combines competitive rates with excellent customer experience. Progressive provides all of the coverage a small business needs. not to mention its financial strength

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Anonymous Insuranker

Policy Type: Auto Insurance

score 0 / 5
View Ranking Details
  • Overall satisfaction 0 / 5
  • Customer experience 0 / 5
  • Claims experience 0 / 5
  • Online experience 0 / 5
  • Coverage 0 / 5
  • Price/value for money 0 / 5

I had a very bad experience with Progressive. They took away my money 2 times in the past 15 years. Their customer service and claim handling is bad irreliable. I do not recommend them and there's no chance that I will do further business with them.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

After my previous car insurance company increased my premium rate by 5 times after a minor accident, I decided to shop for car insurance policies online through Insuranks. Progressive gave me an excellent coverage for 6 times lower than the previous company. Ever since, I experienced one more little no-fault accident and despite it Progressive kept my premium rates the same. I was an auto and home insurance customer of State Farm, the previous company, for over 25 years and they refused to match their rates. Since they weren't loyal to me I stopped being loyal to them. Now I'm very happy with Progressive. Customer service is truly awesome, Fast response, professional agents, friendly tones, helpful attitude. What I like the best though is that they are very fair with their rates. Eventually it boils down to the bottom line return on your investment and Progressive answers it great!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Can't complain on them. They make the car insurance process incredibly smooth for me as a first time insured.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Great rates and zero issues. Customer service is also very helpful with anything. I used their roadside assistance on several occasions and am very pleased with them.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Progressive is brilliant and so are their rates! Delightful customer experience. Their customer service is very helpful and assists promptly with anything you need!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Progressive delivers a really awesome service. They are always very fast to pay you on any accidents you go through. They take care of your car and fix whatever needs fixing very fast as well. Never had to try to convince with them or fight to get paid for what I am paying for as a customer all along! Progressive is great!