Insuranks
Insuranks Score 8.1/10
Reviews:8
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 8.1 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    8.2 / 10
  • Claims experience 8.3 / 10
  • Value for money 8.2 / 10
  • Coverage 8.3 / 10
  • Service speed 8.1 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    8 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    8.3 / 10
  • Added value 8.3 / 10
  • Trustworthiness 8.3 / 10
  • Personalization 7.9 / 10
  • Post-purchase treatment 8.2 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    7.9 / 10
  • Industry updates informing 7.9 / 10
  • Problem resolution 8 / 10

About

  • Number of employees 70000
  • Year founded 1922

State Farm is a big group of insurance and financial services companies around the United States that is headquartered in Bloomington, Illinois. It is the largest auto insurance, property and casualty insurance provider in the United States. State Farm is ranked 36th in the 2019 Fortune 500, which lists American companies by revenue.

Insurance Types:

Reviews & Ranks

Total: 8

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

0

Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Jerry Nichols Insuranker

Policy Type: Business Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

highly recommended!

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Anonymous Insuranker

Policy Type: Business Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 9.9 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Excellent business insurance coverage tailored to your business needs in good rates, professional customer service, pays claims fast and fairly. Recommended!

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Jeremiah Downs Insuranker

Policy Type: Business Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 9.9 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Customer service is fast and efficient. They were very caring about issues that we faced, checked them all and resolved our claims fast. State Farm is an excellent company. They gave us excellent business insurance coverage that was customized to our precise needs. We worked together to build the most suitable coverage to our needs, nothing more or less, while making sure the rate is good enough. State Farm's business insurance cost was very good compared to other companies, while maintaining a high level of coverage. Claims filing and handling is simple, fast and efficient. State Farm has been excellent for our business.

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Karen Terry Insuranker

Policy Type: Business Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 9.9 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 9.9 / 10

Extremely helpful, kind and knowledgable customer service team! I received a business insurance package that was tailored and personalized to my exact business needs! Excellent liability insurance. Their pricing for business insurance is not the most affordable you'll find, however it's better to pay more and know that you are covered well. We got coverage for $1M. In regards to claims, I haven't had any experience so cannot attest, but the rest was excellent so I'm sure claims will be great as well!

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Mary Casey Insuranker

Policy Type: Business Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

State Farm's business insurance was such a bad choice for us. Worst communication, very unprofessional. Been insured for over 12 years through a local statefarm agent who we were having insurance for our own home, our personal cars, our own health insurance, workers compensation, all of our commercial autos that serve our business - our agent didn't inform us of raising our premium rates, of certain inspections, and send us very rude emails upon our policy cancellations that were caused by his poor service, manners and professionalism. Right after that, we leveraged Insuranks to get quotes for our business insurance needs and managed to land a much better rate from a better company with better coverage for our business insurance and are now very happy! Will never ever get near State Farm again!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 6.1 / 10
View Ranking Details
  • Overall satisfaction 6.1 / 10
  • Customer service 5.5 / 10
  • Claims experience 6.1 / 10
  • Value for money 7.0 / 10
  • Coverage 7.0 / 10
  • Service speed 6.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    6.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    6.0 / 10
  • Added value 6.0 / 10
  • Trustworthiness 6.0 / 10
  • Personalization 6.1 / 10
  • Post-purchase treatment 6.0 / 10
  • Periodic checking 6.0 / 10
  • Industry updates informing 6.0 / 10
  • Problem resolution 6.0 / 10

State Farm is quite a good company. The customer service I received from my State Farm agent was very bad though. Car insurance rates increased drastically due to the high risk nature of new drivers, my children. There was zero consideration from him to my clean record.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 8.8 / 10
View Ranking Details
  • Overall satisfaction 8.8 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 9.0 / 10
  • Coverage 9.0 / 10
  • Service speed 9.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 7.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 7.0 / 10
  • Industry updates informing 7.0 / 10
  • Problem resolution 8.0 / 10

State Farm were extremely helpful and understanding throughout COVID-19. Didn't even asked and got a refund for April-May 2020. That's how you build trust.

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Anonymous Insuranker

Policy Type: Home Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Over 21 years with State Farm and had an outstanding experience with State Farm homeowners insurance!