Insuranks
Insuranks Score 4/5
Reviews:28
100% will renew their policy
icon Ranks #72 in USA's Fortune 500 in 2020 ~ Offers attractive online quotes nationwide ~ Online claim filing ~ Innovative technological resources ~ Rideshare insurance available in most states ~ Claims that drivers switching to Allstate save $718 ~ 24% auto and home bundle discount ~ Save up to 10% for paying your policy in full and signing 7 days prior to policy activation
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 4 / 5
  • Customer experience 3.9 / 5
  • Claims experience 4 / 5
  • Online experience 4 / 5
  • Coverage 3.9 / 5
  • Price/value for money 4 / 5
  • Will renew their policy 100%
  • Online experience 4 / 5
  • Coverage 3.9 / 5
  • Price/value for money 4 / 5

About

  • Number of employees 43050
  • Year founded 1931

Allstate was founded in 1931 and is one of the largest corporates in the U.S. ranking 72 in Fortune 500 list of 2020 and one of the biggest insurers as well, providing protection to over 16 million households across the states. It offers auto, motorcycle, ATV, homeowners, renters, condo, term life and business insurance and other coverage options. It has a wide network of agents all over the states, who give their policyholders personalized assistance and useful technological tools such as Drivewise, that help drivers improve their driving and by that, lower their risk profiles. Allstate offers specialty products as well, like classic auto insurance and Mexico travel car insurance coverage. Allstate offers specialized plans to teen drivers, students and rideshare operators. Its policies include rewards, a safe driving bonus, accident forgiveness and new car replacement. Accident forgiveness coverage makes sure your auto insurance rates stay the same after an auto accident even when it's at fault. Allstate gets less complaints to state regulators than other large insurers. ~ Our rating: 4/5 ~ Share your experience with Allstate below!

Insurance Types:

Reviews & Ranks

Total: 28

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Judith Akin Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5
  • Will you renew your policy with this company? Yes

We had Allstate roadside assistance through their SUV insurance coverage and were always delighted by their fair service and treatment.

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Peggy Peters Insuranker

Policy Type: Home Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5
  • Will you renew your policy with this company? Yes

Having several Allstate insurance policies, including homeowners insurance for many years now. We are very happy with them. They've always treated us great for every need. Excellent customer service, effectiveness, dedication, great rates and coverage options. I recommend Allstate to all my friends and family and now to you too. You really are "In good hands" with Allstate!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5
  • Will you renew your policy with this company? Yes

I have Allstate truck insurance for 7 years by now and never had any issues with them. Service is fast, honest, dedicated and professional. Replies to any requests within a day. My full coverage (including towing, etc.) is the best you can get in that rate, which is particularly awesome, and I shopped around so I'm saving you some research time here. With other companies you only get personal liability and property damage at the same rate. They really give you the best value for the least amount of money which is hard to find with insurance companies. Reputable and Reliable. Allstate is highly recommended for every insurance need!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 4.8 / 5
View Ranking Details
  • Overall satisfaction 4.8 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 4 / 5
  • Price/value for money 5 / 5
  • Will you renew your policy with this company? Yes

As a Florida citizen, car insurance rates are expensive here. With COVID-19 being around, working from home becoming a norm and we drive less. Allstate was very understanding of the situation and offered us a pay per mile car insurance. It was a very pleasant surprise. There's a daily rate as well as a per mile rate. It is brilliant as I will save roughly $300 compared to my previous insurer offered 15% COVID-19 discount. Very thankful.

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Celeste Abdala Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5
  • Will you renew your policy with this company? Yes

I have been an Allstate customer for roughly 5 years after switching from State Farm. The car insurance policy is much cheaper. I never experienced any issue with my car since I became a policyholder (touch wood) so I cannot attest about their claims handling, however they are really great and easy to work with and I have utilized their good driver discounts a couple of times, as well as other discounts.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Absolutely excellent!

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Dick Clarke Insuranker

Policy Type: Home Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Brilliant company. I now consider Greg, my customer service rep, a great friend thanks to his helpfulness, kindness and care, as well as the time we spent together on this. Their staff is very professional and useful, accessible and paid out my claim very fast. They also have an excellent phone number for customer service outside business hours. Claim process is done in a very good time. Premiums payment is done in less than 50 seconds. Delighted Allstate customer and will remain one!

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Greg Piper Insuranker

Policy Type: Home Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

I can firmly say that Allstate is an excellent company that has very professional and reliable staff. The process was incredibly simple and we never had any issues or problems. Recommend to everyone.

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Martin Fletcher Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

I would like to thank Robert from Allstate for helping me out in hard times. Two months ago my car got in to an accident with a drunk driver. The situation was so messed up and I didn't really know what to do first since there was a lot to do and Allstate's claim filing process was so easy and smooth and took less time than it took the police officer to write down the report for the accident. The representative was so helpful and thoughtful and very caring. Throughout damage assessment, he even served us some warm drinks and snacks in addition to a balloon to my daughter. Thank you Allstate for making us feel warm and good in an unpleasant event!

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M Bretz Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Never seen such a fast service from an insurance company. I went through a car accident which wasn't my fault. The other driver's insurance company made me a hard life getting my money for my car's total loss. When Allstate took over the claim I got my money within 5 business days and everything got back in their right place. Great company to have on your side!

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Shelley Soza Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Allstate auto insurance is simply the best auto insurance! Their customer service is excellent. Their auto insurance plans are very affordable yet gives you an excellent coverage. Their application allows you to check out their plans relatively easy as well. Don't think twice..

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Jeremy Dodd Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Excellent experience, Allstate keeps improving their service and the policyholder experience and it's great, renewing!

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Deidre Coley Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Allstate is a brilliant company! Their representatives are very helpful and dedicated. Was involved in a car accident with my family and Allstate quickly paid our claim. My vehicle got totalled but our experience was positive thanks to a car replacement and thoughtful service by Allstate. I would HIGHLY recommend this insurance company to everyone. They are excellent.

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Charlene Kane Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

I am very happy that I could read all these reviews ahead of buying an insurance policy with this company. Allstate was very helpful all along and the rates are excellent!

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Denise Berger Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

My daughter had a car accident in a parking lot with someone who was insured by Allstate Insurance company. The other driver, a young lady, took a turn into the parking lot, whipped around through the parking spaces and as she was coming down the lane between the parking spaces, she hit my daughter. Allstate Insurance’s claims department quickly processed and covered our car.

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Becky Bagley Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Excellent company to deal with!!! Outstanding experience overall! They were there when I needed and I manage to save a lot!

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Emily Harry Insuranker

Policy Type: Auto Insurance

score 0 / 5
View Ranking Details
  • Overall satisfaction 0 / 5
  • Customer experience 0 / 5
  • Claims experience 0 / 5
  • Online experience 0 / 5
  • Coverage 0 / 5
  • Price/value for money 0 / 5

Today I called an Allstate agent to cancel my homeowners insurance policy, and that’s after I already cancelled my car insurance with them too. I was welcomed by a rude treatment by the hands of the agent. At some point I even asked the lady why she is being so hostile. Almost like she was taking this personally. I had to cancel after I found another company that had the exact same coverage that Allstate gave me, but for HALF THE PRICE! After my personal experience with this insurance company, I am NEVER going back to Allstate again. Even if they came back to offer me better rates, they have lost me as a client forever.. Shop around, guys.. I’ve done my homework and believe me when I say this - Allstate rates are one of the highest, even for car insurance. Oh, and if you don end up buying car insurance from Allstate, be sure to ask if the policy they sell you offers the Accident Forgiveness that they keep mentioning in their advertisements. Until I had a little car accident, I had no idea that you need to request a policy that includes Accident Forgiveness! Man, was I unpleasantly surprised when my insurance went up by 32% because of that minor accident. That’s when I was told “you don’t have the policy that offered Accident Forgiveness”!

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Jay Martin Insuranker

Policy Type: Auto Insurance

score 4.6 / 5
View Ranking Details
  • Overall satisfaction 4.6 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 4 / 5
  • Price/value for money 4 / 5

I was an Allstate customer for the past two and a half years. I got into an accident that exceeded the other driver’s coverage limits. Allstate processed and approved my claims fast and smoothly.

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Art Cook Insuranker

Policy Type: Home Insurance

score 4.4 / 5
View Ranking Details
  • Overall satisfaction 4.4 / 5
  • Customer experience 4 / 5
  • Claims experience 4 / 5
  • Online experience 5 / 5
  • Coverage 4 / 5
  • Price/value for money 5 / 5

Nice rates and positive experience.

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Kasey Smiley Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

I was involved in an accident which was not my fault, with another person who was covered by Allstate. Didn't have to wait long for a rental.... I have 3 children in school and work full time and they were really helpful in rushing the process. I strongly recommend Allstate. You are indeed in good hands with them.

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Waqas Ahmed Insuranker

Policy Type: Home Insurance

score 2.1 / 5
View Ranking Details
  • Overall satisfaction 2.1 / 5
  • Customer experience 0.5 / 5
  • Claims experience 2.5 / 5
  • Online experience 2.5 / 5
  • Coverage 2.5 / 5
  • Price/value for money 2.5 / 5

I experienced the worst customer service in my whole life with a representative trying to get a quote. I mean, seriously! I was trying to buy insurance policy for the first time with them. The rep started asking me all these personal questions and wanted VIN numbers for the vehicles. When I explained that all I wanted was a price quote for home insurance he responded with “I can’t proceed without VIN numbers for the cars!” Even my 5 year old thought that was stupid! Good job Allstate, you have lost me as a client. Me and the large community I was going to refer.

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Ian Wong Insuranker

Policy Type: Auto Insurance

score 0 / 5
View Ranking Details
  • Overall satisfaction 0 / 5
  • Customer experience 0 / 5
  • Claims experience 0 / 5
  • Online experience 0 / 5
  • Coverage 0 / 5
  • Price/value for money 0 / 5

I was involved in a car crash that happened not by my fault. The hitting driver was insured by Allstate. My crashed car got picked up and I was given a reservation number for a rental which really did not help me and my family, as I was put on a waiting list for the rental car. We ended up having no car for 4 days and used Lyft to move around. That was very difficult to us, no to mention the additional expenses. I got a text message from Allstate stating that I should receive a check within 3 to 5 days. A week went by, no check arrived. I called Allstate, no one could tell me anything about neither the text message nor the missing check! Finally I talked to my claims rep. She told me that Allstate did not send the text. Then said it was a mistake and that this is what they paid for the car rental. Thank you Allstate for all the inconveniences of having no car for 4 days which forced us to spend even more money on other transportation solutions. I do feel that I deserve to receive the check with the amount of money that Allstate sent me in the text message.

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Don Carlo Insuranker

Policy Type: Auto Insurance

score 0 / 5
View Ranking Details
  • Overall satisfaction 0 / 5
  • Customer experience 0 / 5
  • Claims experience 0 / 5
  • Online experience 0 / 5
  • Coverage 0 / 5
  • Price/value for money 0 / 5

I paid for roadside assistance for months and the first time I tried to use it I never received a towing service. Hours later, after being told that Allstate couldn’t get a tow truck for me, I was asked to find one myself. At the time I was not able to pay for the towing service… I thought having roadside assistance meant I would not end up stranded. It was 20 degrees outside so stranded and freezing is exactly what I was. The following day I was forced to fix my car in UNO’s Pizzeria parking lot. Allstate had no answers to me, as for the reasons for this to happen. Allstate only pays $125 for towing so if you are out of balance, you are in deep trouble. My understanding was that paying for roadside assistance was to save me from being stranded and unfortunately that is what Allstate gets you to believe while they sell you their service (or the lack of it…)

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Ben Ford Insuranker

Policy Type: Auto Insurance

score 0 / 5
View Ranking Details
  • Overall satisfaction 0 / 5
  • Customer experience 0 / 5
  • Claims experience 0 / 5
  • Online experience 0 / 5
  • Coverage 0 / 5
  • Price/value for money 0 / 5

They stop caring about you as soon as you cancel your policy. I have been with Allstate for 4 years and their renewal quotes were not to my liking, So I decided to shop around and cancelled my policy renewal 21 days before it was due. They charged me for new auto and home policies anyways. They were supposed to refund my money within 14 days, but I have yet to get it back … In the past 21 days I have been receiving false information, very bad customer service and they even shut down my app long before my end date, so I had no access to my policy. Basically I paid for customer service and they just shut it down because that’s what they felt like doing. I am very disappointed and feeling too weak to stand up to them and claim my rights, because as customers, we have no power or protection against big companies like this one.

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George Phillips Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Allstate is the best company to deal with, if you have had any accident. They helped me out in times of trouble which I appreciate. I got hit sitting in a red light. Allstate covered my medical expenses and loss of income in a very timely fashion. Very grateful and highly recommending :)

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Karen Fox Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

I just switched to Allstate today from Farmers. I have been with Farmers for the past 30 years and I thought to myself “well, maybe it is time to shop around and find better rates”, the quote I received was great and saved me a lot.

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Asheet Yagnik Insuranker

Policy Type: Auto Insurance

score 5 / 5
View Ranking Details
  • Overall satisfaction 5 / 5
  • Customer experience 5 / 5
  • Claims experience 5 / 5
  • Online experience 5 / 5
  • Coverage 5 / 5
  • Price/value for money 5 / 5

Really great customer service! Been a customer for over 7 years. On December 20th, 2019 I had a car accident and Allstate quickly resolved my claim to my delight. Great rates as well. Their claim adjusters are the best. Definitely renewing. We have 4 vehicles and a home covered with Allstate and are very happy.

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Gene Smith Insuranker

Policy Type: Home Insurance

score 0.3 / 5
View Ranking Details
  • Overall satisfaction 0.3 / 5
  • Customer experience 0 / 5
  • Claims experience 0 / 5
  • Online experience 0.5 / 5
  • Coverage 0.5 / 5
  • Price/value for money 0.5 / 5

A few months ago our roof was damaged from last Winter’s hail and winds. I filed a claim on January 15th, 2020. The adjuster only showed up at my house on Jan. 26th. The inspector and my contractor met to review the roof interior and exterior damage. As soon as the inspector got off the roof, she called the Allstate adjuster on the phone and started a flirt-conversation that lasted for about six minutes. After she finally put me on the phone with him, he gave me a 20-second response and said that he will call me back later that evening with an estimate. The inspector hung up the phone and told me, in front of my contractor, that I have a lot of damage from the hail. She then said she was off the rest of the day and would upload the images of the damaged roof. At 5:00PM I got a phone call from the adjuster saying he had not received anything form the inspector and would call me back the following day. On Jan. 27th around 7PM he called again to tell me I did not have any damage at all, so they would not be paying anything. I told him his inspector said to me that I have, in fact, had a lot of damage from hail. In response he just called me a liar. After this unpleasant phone call, I hung up angry and upset. The next day I called my insurance agent on the phone. We reviewed all the photos taken and uploaded by the inspector. The pictures were all blurry and unclear, you could hardly even tell there was a roof in the photos. The agent said he would request another review. On Jan. 31st, around 11AM I received a phone call from a person who said they were the adjuster’s supervisor. He said he was agreeing with the adjuster, even thought the photos were bad. Then he proceeded to say I can’t afford my deductibles. A second Allstate employee to insult a customer… I have been with Allstate for 13 years now for home, car and motorcycle insurance. I can guarantee you it will not be 14. I have already contacted a professional adjustment firm to fight Allstate to honor my insurance policy. It is unfortunate and sad that a long term client, who never filed a claim gets to be treated this way. I strongly suggest that you never consider Allstate for your insurance needs. They have proven to be dishonest.