Insuranks
Insuranks Score 2.1/10
Reviews:28
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 2.1 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    2.2 / 10
  • Claims experience 2.1 / 10
  • Value for money 2.1 / 10
  • Coverage 2 / 10
  • Service speed 2.3 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    2.7 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    2 / 10
  • Added value 2.1 / 10
  • Trustworthiness 2 / 10
  • Personalization 2 / 10
  • Post-purchase treatment 2 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    2 / 10
  • Industry updates informing 1.9 / 10
  • Problem resolution 2 / 10

About

  • Number of employees 40000
  • Year founded 1902

24/7

Insurance Types:

Reviews & Ranks

Total: 28

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

0

Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Jason Snow Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

The worst insurance company ever!! They are screwing us over tour car repairs, after one of their customers almost killed my fiancee and my daughter in a head collision. I had to chase them around with phone calls and emails for DAYS before they would even try and help us out with a rental. Their agent and supervisor would not even once return out messages. I finally contacted customer service. “Jared” was super narcissistic. Talked to use as if we below him and tried to tell me we have to use a body shop of their choice.. Texas State law says that you can have your car repaired wherever you choose! The guy straight up lied to our faces. Great professionalism and values. Do not go with AAA!!!

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Willie Allen Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Someone recommended AAA to me. I bundled all my insurance, thinking I was good to go. Big mistake. First, they did not schedule a photoshoot for the house - they forgot to! They called to say that there was still enough time and sent someone within a week. Once again, I thought I was good to go. I got a cancelation for my homeowners insurance which made me lose my bundle package price, so my auto insurance went up high! I called them and they said that they never received my home photos, so they had to cancel the policy. After a while and a bunch of phone calls, they say it was fixed. To my utter shock and surprise, I got another letter of payment due on the car insurance, because of the cancelation. Again, the run around and multiple phone calls… Again they said it was handled. If this was not enough, I was receiving letters from different institutions I had loans with, that my insurance was expired. Then, another letter saying that the original quote that I got and paid for was not valid and the I had to come up with more money. I tried to call their office and talk to the person who wrote the quote. I left them multiple messages but no one ever bothered to call me back. After about a week I called the manager in their office at Camarillo and again left multiple messages on his phone. Again - no response… Finally after more phone calls, his assistant put me through. I tried to explain the situation and his response was that he gets many phone calls and messages and can’t respond to all of the.. I told him this is pretty much the basics of customer service. I asked to cancel my policy and he helped me with it. How ironic that the best customer service I received from AAA was when I wanted out. Of course, the story didn’t end there.. Finally I received my refund checks in the mail from all the insurance policies minus a fee for having insurance with AAA and canceling less than a year. I called them AGAIN and told them that no one, not even the General Manager or salesperson ever mentioned this fee. I feel that this was their responsibility especially since my reason for canceling was they didn’t want to honour their original price quote. I filed a complain with the State Insurance Commission. I have been in public service for 40 years and have never seen such poor customer service. Think five time before buying an AAA insurance. They are terrible!

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Alice Clark Insuranker

Policy Type: Auto Insurance

score 1.0 / 10
View Ranking Details
  • Overall satisfaction 1.0 / 10
  • Customer service 2.5 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 2.5 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I switched to AAA from Allstate and had someone to help me switching, no problem. After switching, I never heard back again from my agent neither by email nor the phone. I had to finally track someone else to ask if she would be my new “go-to” rep for help and information. She agreed but soon enough I realized that she was too, hard to get a hold of. I tried multiple other support representatives before she finally got back to me. Not impressed.

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Bonita Mason Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I experienced a flat tire on route 43. I called AAA and the customer service rep instructed me to call the emergency roadside service, since I was on the toll road. And this was after me telling her I am NOT on the toll road. She transferred me to a recording. She eventually ended up hanging up on my call. I then picked up the phone and called once more and had the exact same experience! I called the PA toll road but it was Veterans Day and they were off. I then called the police and the officer got a local to come and help me. I have been with AAA for 12 years now and I am surely switching to another company. Their customer service representatives are very unprofessional and I don’t even know who to report it to!

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Richard Fisher Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I got an ad in the mail to get an insurance quote and receive a gift card for Target. I got the quote but never received any gift card. I tried to call many times and always got switched around and got different answers from different people. I waited about a month and still, no gift card arrived. All this trouble for a gift card that they promised to send over… Imagine what it would be like to actually file a claim with AAA.. I do not trust them or recommend their services to anyone. There are plenty of other insurance companies on the market. Go find one that you can trust!

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Christina Fox Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I was involved in a hit-and-run when the other driver fled from the accident scene. AAA said at first that I cannot file uninsured motorist bodily injury. Then they called to say my car was totalled but never sent the report from the car shop. Instead, they just sent an assessment report of the damage. I called 3 car dealers they compared my car with, but none had the same car as mine.. They called me again for the offer and said they want the rental car back the following day. I requested an extension but they claimed it’s a strict policy and once they make an offer, they can’t extend the rental!!! Very very bad experience with AAA… Keep away from them! They are good for taking your money but when it comes to taking care of their customers - forget about it!

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Ka Yu Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Recently my car got reared. AAA claims rep said she placed a note with the hitting driver’s insurance company. Two months later, no one got in touch. Only then did I find out that because of Basic Coverage (liability only) the claims rep refused to help me out. Turns out that basic coverage actually helped the hitting driver, and not me - the actual AAA insurance company’s customer!… I was very disappointed because my claims rep wants to help the other party and not me when the accident was not my fault.

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Tiffany Flint Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

When I filed a claim with AAA, I experienced a 16 minutes waiting time, after calling a different number I waited for even 10 minutes longer, ended up calling the emergency services and waited for 8 minutes to speak to their rep. They said a locksmith will come by to unlock the door within an hour. After two hours I called them again and found out that the claim was canceled by them and no locksmith is even coming to the rescue… This got me extremely angry and disappointed. I eventually paid out $50 for a locksmith to unlock my door from my own pocket. I will definitely not renew my AAA car insurance policy next year. Their customer service is just BAD. Thank you, AAA for wasting my time and money!!!

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Anita Alma Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I signed up for AAA lately thanks to their affordable rates. Having an existing car insurance policy, I changed the company once the premium was fully paid for. They charged me the full amount without a warning or a notice… Their adjuster just kept saying that once the payment is initiated, there’s nothing that can be done to adjust. I made the change 15 days prior to that and their system cannot make the right adjustments?? Completely doesn't make sense for a company of their size! Quite scary to be at the mercy of a system that can’t change adjustments. I am super disappointed from AAA.

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Jenny Dyer Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I have been with AAA for over a decade for home insurance and 3 vehicles. Never experienced any issue until I got into a car accident and had my car totalled. I have full coverage on all 3 cars, I immediately provided AAA with all the required paperwork.. It has been over 3 months now and they have yet to pay off my car. They have my title and the vehicle in possession but still never paid it off. It doesn’t matter who I talk to and complain - nothing gets done! I have to keep paying on the loan and I had to replace the car. So now I have 2 car payments. I feel what they have done is criminal.

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Tracy Fitzgerald Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

We recently signed with AAA. All the reviews we read were great and positive. That was not our experience. Our car got hit by another driver and the claim process has been an absolute nightmare. Only towing took them two whole days! Every time we called them they were too busy and told us to try again the next day… Calling to file the claim we talked to an agent for at least 30 minutes, providing all the information needed. Then the claims rep called us again and didn’t have that info, so we had to provide it again. After we finally got our car towed to the car shop, we were told that the adjuster will come to the repair shop. Then they said that our car got towed to a different shop, never stating who is going to pick it up, when or where to! We had to call multiple people and ask all these questions. Every rep just forwarded our call to the manager, but they never pick up their phones or reply to emails. Days later they told us that our car was towed to their choice of repair shop. We called AAA to inquire and they insisted they had our car… They obviously had no knowledge of our car location. It has been over two weeks now and we still have no car to use and no progress on the claim. Our phone calls are being ignored. Even talking to management did not make any difference. At this point we are filing a complaint with the division of Insurance. I don't understand the positive reviews. For us, this has been the worst experience. I think dealing with insurance is worse than the accident.

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Andrew Fink Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Had a flat tire at 5am in the morning on my way to work. I was told that a rep would show up at my location in half an hour. I had to wait around 3 hours before getting assistance… Do not use AAA!

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Bruce Lynn Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I had three insurance policies with AAA and cancelled all of them because of poor customer service. When it was time for renewal AAA canceled one the policies because of a person the did not to insure. They billed me anyways and sent to to collector agency, even tho they have canceled my policy!!! For a company that relies on memberships, they really need to check their business ethics.

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Dorothy Ryan Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

The first time I talked to them on the phone they said the check would be sent in the mail by the end of the same day. That never happened. I had to call them back and leave more than 5 messages to get information. No one bothered to call me back. Each time I called I have reached a voice mail, nobody could find it or tell me anything about the status. Very upsetting!

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Jeffrey Phillips Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Horrible customer service at AAA. My girlfriend had to have her old car towed to a car shop nearby. AAA rep was super rude and said her car cannot be towed because she was at work and couldn’t make it to the car location to get it towed when they showed up. The agent was told multiple times that I would be waiting there with the car. Sup approved the tow but it couldn’t be done because AAA inspection was not valid!!!! This was not explained to us on the phone. CS gave the driver a wrong street even tho they were told the street name many many times!!! My girlfriend has been with AAA for over 11 years now. It’s time to dump them and move on.

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William Peters Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

My wife got hit by another person with AAA insurance. Trying to deal with them was simply horrible. I have learned my lesson dealing with them. Instead you are better off hiring a lawyer and let them do the job. It took us forever to get paid back without being offered a rental. They did not pay us the value of the damaged car, and couldn’t’ even get ahold of their client who hit us... Horrible!

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Mike Chapel Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Worst insurance company ever! They never send the bill. They cut your insurance policy without letting you know even tho you pay…. Very disappointing customer service. Their prices are super high also. When they sent a cancellation notice and I called to actually cancel myself, after switching to a different provider, they suddenly remember that they owe me $550 for refund check. Said it’d take 4-5 weeks. I did get it after 4 days tho. Every time I called they were not able to find my account information. They called and harassed my family and kept sending them letters addressed to me with their names on it… Total incompetence. I wouldn't recommend AAA insurance to my worst enemy.

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Sandy Phillips Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I changed to AAA after my Safeco policy was to be renewed. I asked to add my husband to my home insurance policy. I paid for car insurance and was going to pay for home insurance once the policy updates. After many emails and phone calls no one changed the home policy to add my husband on it, even though I was willing to pay more. They never replied to any of my calls or emails, but kept sending me reminders to pay the policy....

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Alan Clark Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I was waiting for nearly 11 months for my vehicle, that was a complete total loss, while they were saying it was other inspection. I went back to my original country and attempted to get in touch AAA for several occasions with no luck. Don't trust them!

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Abdul Noori Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

My vehicle got hit in an accident. AAA adjuster sent me to a body store for an estimate. They only returned to me after 7 days. When I called the adjuster to report the issue, he thought I didn’t take the car and became extremely impatient and unpleasant. He spoke as if AAA was doing me a favour and not like I am paying insured customer... I asked to take my car to another shop, as I felt like I could not trust them anymore. Their representative didn’t like that. I hope that AAA management will do what it takes to significantly improve their customer service.

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Norma Foster Insuranker

Policy Type: Auto Insurance

score 4.9 / 10
View Ranking Details
  • Overall satisfaction 4.9 / 10
  • Customer service 5.0 / 10
  • Claims experience 5.0 / 10
  • Value for money 5.0 / 10
  • Coverage 5.0 / 10
  • Service speed 5.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    5.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    4.9 / 10
  • Added value 4.8 / 10
  • Trustworthiness 5.0 / 10
  • Personalization 4.8 / 10
  • Post-purchase treatment 5.0 / 10
  • Periodic checking 4.9 / 10
  • Industry updates informing 4.5 / 10
  • Problem resolution 4.7 / 10

I decided to use AAA rather than other cheaper companies, because their reviews were so much better online and looked like the right choice for me to go with. My husband’s truck got totalled in a car accident, while we still owed about $4000. AAA totalled it and offered me $1500 and they still don’t understand why I am so upset and disappointed. They told me "Sorry ma’am but we do not cover replacement of your vehicle. Only the worth of the vehicle in your area!" What’s the point of being insured if you can’t cover what you paid for or paying still??

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Peter Martin Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

AAA reps were very rude and unprofessional. They treat customers badly and. Took advantage of an old man who doesn’t speak English very well, they didn’t provide phone number for their complaint department provide intentionally wrong information trying to steal money.

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Frances Butler Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

I have been 15 years insured with Automobile Club of Southern California. Their price is really great. In time of emergency you can just call their 24/7 service and get instant assistance. They help you get your car towed to either your home or the car shop if you can’t drive it. They process your claim quickly too. My car got hit sitting in a red light. I was not required to pay deductible and they kept me updated on the claim process. They have a class called Drive Sharp on the computer for elderly drivers. When you complete it you get a 4% discount on it. You also get a discount for parking in a garage, multi policies and good driving record. I can also get my tag there any any other DMV services. Love this company.

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J Yoho Insuranker

Policy Type: Auto Insurance

score 2.6 / 10
View Ranking Details
  • Overall satisfaction 2.6 / 10
  • Customer service 5.0 / 10
  • Claims experience 2.5 / 10
  • Value for money 2.5 / 10
  • Coverage 1.0 / 10
  • Service speed 6.1 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 5.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 1.6 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 1.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Before using AAA I was working with State Farm and Progressive thanks to similar policies. The quote I received from them was annual and haven't changed despite a 6 month instalments payout. Now, using AAA with the exact same car, no accidents, claims or traffic violations, they raised my 6 month premium rate on every renewal in the last 4 years. I notified them of this and the answer was that the increase is because of my location's risk assessment. But eight times? Seriously?!

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J Wright Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

I was involved in a car accident in Pittsburgh, PA, after someone ran over me and made me run in to a bridge post and caused harm to my car. AAA's customer service went above and beyond for me! I am forever grateful to be an AAA customer and member. Cannot recommend them enough!

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Hannah Brown Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

It was a nice surprise to realize that AAA now provides auto insurance on top of road assistance. Their car insurance rates are much cheaper than the competition. Was also given road service and auto insurance bundle discount.

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Joe Fox Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

AAA insurance is more affordable than their competitors. I had auto insurance with Liberty Mutual for 11 years and they raised they premium every year without any claims filed on my end. Prior to that I had Allstate auto insurance for more than 31 years. AAA's Auto Insurance customer service is simply incredible.

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Karen Acker Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

My experience with Triple A was excellent. Claim filing and processing is very smooth and customer service is great. The claim was settled very fast and I could easily buy a new vehicle several weeks later. Another advantage of AAA is their effort to to match premiums rates, plans and discounts with your budget!