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Some of the products on this page come from partners who may compensate us when you click on their links or take specific actions. This helps us keep our content free. That said, our opinions are our own and based on independent analysis.
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0 / 10
I recently got travel insurance with AIG. My place of work then had to make schedule changes and AIG denied my claim, saying they can’t cover the claim unless I was involved in an accident, death or other idiotic excuses. The whole idea behind travel insurance is to be able to get covered for unexpected situations in your traveling plans. Insurance customers must understand and know exactly what they are covered for, instead AIG makes you read unclear and tiring pdf files… People... Read More
2 / 10
100% sure they are scammers. When traveling use another company because AIG will drag you along for month with little to no contact.
2 / 10
Has a bag stolen, while traveling. I filed for the maximum value, since the total cost was more than that. AIG wanted the police report and "original receipts" for all lost items. I provided the police report. AIG then required me to file a claim with my homeowners' insurance, and said they would pay for any unpaid portion. To my surprise, my homeowners' insurance paid for my claim (filed, processed and paid in 1 day), minus a$500 deductible. I submitted everything to AIG and they got back to... Read More
2 / 10
This is a fraudulent site. They will not honor your insurance claim. They are a waste of money. Do not purchase any insurance from this place. Their customer support is non existent. This is a fraud site who prey off your insecurities. Aig sucks and is a waste of money. Spread the word
2 / 10
One of the irresponsible company. Do not care about their customer. Customer service representatives are so rude and not very good communicator, Do not understand the customer needs. I have been working on my claims form last 3 months none of them are responding to my calls or Emails. Ashley Diehn who is taking care of my claims and I don't know if she is still working or just ignoring my emails and calls. I have submitted my Son and mine medical certificates and they never checked that or just... Read More
2 / 10
Crooks, to put it quite simply. We took out a policy with AIG through the jetstar website for a trip to NZ. Flights back home were delayed out of NZ to Melbourne and then again from Melbourne to QLD. 2 days of BS and being messed around by jetstar already destroyed our first family holiday in 3 years but then we get thee added BS from aig! Filled a claim when we got home, got an email back saying it this matter would be addressed within 10 days. 13 emails, 7 phone calls (hours involved here)... Read More
2.8 / 10
The travel insurance is absolutely useless. My luggage was lost when I reached my destination on international travel. I submitted the lost luggage forms the airline provided immediately. Got the automated "we handle all claims in order received, typically within 10-15 business days." It's now pushing two months and my claim status hasn't changed since the day I submitted it. Even after multiple contacts with customer service. AIG did absolutely nothing. Still is doing nothing. I had to replace... Read More
2 / 10
Please DONOT buy insurance from this company especially travel insurance. They never cover anything when it is time to claim even if the case is emergency. They do not follow what is written on the policy. You will only waste your money and time. They will give a lot of reasons so they can reject your claim. Be careful, this is fraud.
2 / 10
There are systems used by this company to make things difficult. Here are some hints below: * The wording in their contract is a sales pitch and on purpose to make you think you have the coverage you don’t. Be very careful- just avoid. * If you make a claim they will purposefully make delays in response times, lose paperwork and tell you to send it again repeatedly. This is a very carefully researched system to have you give up on your claim and walk away. Most do, and that’s a... Read More
10 / 10
Had worry free travel insurance experience! Thank you.
2 / 10
This is the most inhumane insurance company I have ever come across. I am now over $15000 in debt to a Greek hospital after suffering a severe car accident. I have a puncture lung and a hematoma the size of a water melon on my hip. I cannot walk and I have had to pay the hospital $8000 not including the car company and all the hotels that are not refunding me for the time I’ve spent in the hospital. They have found a very convenient loop hole so they do not have to help me after the worst... Read More
2 / 10
Worst insurance company. Bought insurance for a concert that says cancel for any reason. Thr show iwas rescheduled for one month later for a time I have a booked flight one year ago and can not travel back to the show, they refused to pay me. Never again would I buy from this dishonest company Only want to collect your money and if you have a claim they disappear. Scammer
0 / 10
I had travel insurance with AIG and had to go through an operation on my trip. After I sent them all the medical documents and paperwork, without any pre-existing condition, these people cheated me! After I had to cancel my non-refundable flight, these fraudsters said they won’t help cover it. Now I’m searching for lawyers to fight them back!
0 / 10
I recently got travel insurance with AIG. My place of work then had to make schedule changes and AIG denied my claim, saying they can’t cover the claim unless I was involved in an accident, death or other idiotic excuses. The whole idea behind travel insurance is to be able to get covered for unexpected situations in your traveling plans. Insurance customers must understand and know exactly what they are covered for, instead AIG makes you read unclear and tiring pdf files… People... Read More
0.3 / 10
I was going to Mexico and bought travel insurance with AIG. Unexpectedly, I had to make changes in my flight arrangement so I filed a claim. AIG refused to refund me and denied my claim, saying that my reasoning for the claim was not, in fact, covered… What is the point of getting travel insurance if you end up losing the money anyways?? I ended up filing a claim to BBB and California Depatment of Insurance…
0 / 10
I had to travel for work purposes and got travel insurance with AIG. My work schedule had changes and I contacted AIG to file a claim which they denied!! What’s the point of getting insurance for travel, if you can’t even get paid when you need?! This company is absolutely worthless!!!
0 / 10
AIG insurance are scammers! I was traveling from Italy to Germany and my baby got sick for a day. Nothing serious enough to take him to the hospital or a doctor. We ended up missing our flight to Sweden and because of this the airline we used have cancelled all our other flights tickets including our flights back home. On my birthday I had to collect money from my family and break a savings account to pay for tickets back home. I had a full coverage flight insurance with AIG and... Read More
2 / 10
100% sure they are scammers. When traveling use another company because AIG will drag you along for month with little to no contact.
2 / 10
Has a bag stolen, while traveling. I filed for the maximum value, since the total cost was more than that. AIG wanted the police report and "original receipts" for all lost items. I provided the police report. AIG then required me to file a claim with my homeowners' insurance, and said they would pay for any unpaid portion. To my surprise, my homeowners' insurance paid for my claim (filed, processed and paid in 1 day), minus a$500 deductible. I submitted everything to AIG and they got back to... Read More
2 / 10
This is a fraudulent site. They will not honor your insurance claim. They are a waste of money. Do not purchase any insurance from this place. Their customer support is non existent. This is a fraud site who prey off your insecurities. Aig sucks and is a waste of money. Spread the word
2 / 10
Aig is a fraud insurance company. Don’t waste your money with them
2 / 10
One of the irresponsible company. Do not care about their customer. Customer service representatives are so rude and not very good communicator, Do not understand the customer needs. I have been working on my claims form last 3 months none of them are responding to my calls or Emails. Ashley Diehn who is taking care of my claims and I don't know if she is still working or just ignoring my emails and calls. I have submitted my Son and mine medical certificates and they never checked that or just... Read More
2 / 10
Crooks, to put it quite simply. We took out a policy with AIG through the jetstar website for a trip to NZ. Flights back home were delayed out of NZ to Melbourne and then again from Melbourne to QLD. 2 days of BS and being messed around by jetstar already destroyed our first family holiday in 3 years but then we get thee added BS from aig! Filled a claim when we got home, got an email back saying it this matter would be addressed within 10 days. 13 emails, 7 phone calls (hours involved here)... Read More
2.8 / 10
The travel insurance is absolutely useless. My luggage was lost when I reached my destination on international travel. I submitted the lost luggage forms the airline provided immediately. Got the automated "we handle all claims in order received, typically within 10-15 business days." It's now pushing two months and my claim status hasn't changed since the day I submitted it. Even after multiple contacts with customer service. AIG did absolutely nothing. Still is doing nothing. I had to replace... Read More
2 / 10
Worst Insurance Experience Ever! So Bad i would say its criminal. Never ever book a Travel Insurance with AIG! I had insurance on a Rental car booked with Expedia, had a car accident, the police determined it wasnt my faul. 1.) Filing insurance claims with AIG is the biggest nightmare, they make it as hard as possible to talk to a human being and when you actually get to one its some support person who has no clue and only tells you to wait. On Average it took 4 weeks for them to reply... Read More
2 / 10
Please DONOT buy insurance from this company especially travel insurance. They never cover anything when it is time to claim even if the case is emergency. They do not follow what is written on the policy. You will only waste your money and time. They will give a lot of reasons so they can reject your claim. Be careful, this is fraud.
2 / 10
There are systems used by this company to make things difficult. Here are some hints below: * The wording in their contract is a sales pitch and on purpose to make you think you have the coverage you don’t. Be very careful- just avoid. * If you make a claim they will purposefully make delays in response times, lose paperwork and tell you to send it again repeatedly. This is a very carefully researched system to have you give up on your claim and walk away. Most do, and that’s a... Read More
10 / 10
I experienced a stroke while visiting my family in Europe. Got evacuated to the hospital in early January 2020. My family got in touch with Allianz to activate the insurance and they took it from there. They covered 90% of the hospital bill! However there's more.. They also sent a nurse to personally escort and assist me. That nurse was by me from the second I left my family house to the moment I came back home to Wisconsin. When we reached the airport, they sent a driver to take us to our... Read More
10 / 10
My experience was very pleasant with Allianz while being fully covered for the canceled flight tickets since my son got sick. I have already warmly recommended Allianz insurance to a friend that is about to take off for a short vacation. Thank you so much for your professional service. I am a happy customer.
10 / 10
Medical issues of both me and my husband made me use their insurance plan, since on our age, 70+, it comes and goes. We were very positively surprised to find out about their travel disruption. The process is very smooth, FAST and simple. We got a refund extremely fast. Our planned anniversary holiday was cancelled but Allianz was there for us and we are very grateful for that.
10 / 10
Allianz gave me a full refund for my cancelled trip SO FAST from the moment I sent them the documents. I recommend everyone to buy trip cancellation insurance from Allianz only - outstanding experience. Outstanding company. Thank you!
10 / 10
Got my claim check incredibly fast once documents were delivered to them. Very easy and straightforward process. Happy Allianz customer
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