Unfortunately I had a terrible experience with this company. I am a huge animal lover and I am also an insurance agent. Initially I wasn’t aware you needed to video call their vet to get approval and the reason I wasn’t aware is because they don’t tell you, however it’s in the fine print, which is A HUGE thing to not tell your clients right off the jump. When I came to them they gave false hope stating they can still possibly provide the coverage as long as the documents I send in show everything that happened for his emergency visit. Well I sent them in extreme detail my dog was hospitalized for 4 days with pancreatitis and after no one answered me for 2 & 1/2 weeks they finally emailed back after threatening the BBB, saying my claim wasn’t accepted since I didn’t video call with their vet. They also stated they had no way to contact me this since they were sent to spam. I find this puzzling since I’ve gotten several emails from them in the past. Not sure why on earth they tell clients to send in paperwork since they can approve it after the fact, knowing they have no intention of doing so. It’s clear now how they make their $ and it’s to avoid paying out claims… all while I’m trying to get ahold of someone via email regarding the status of my claim they made sure to charge me for my monthly fee which is at this point comical they also made sure to tell me they won’t be refunding me that installment. Anything to squeeze out every cent from your clients is not an ethical company the fact that they made sure to tell me they’d see on my claim being approved and then ghosted me for 2 weeks, only to deny the claim the day after they made sure to take my monthly installment. Take this as a sign to sign up with a more reputable A rated carrier that doesn’t have hoops you need to jump through. Just signed up with Lemonade. I’ll be reporting these unethical practices to the insurance commissioner.

Absolutely awful experience. Approved for Emergency Funds, have to goto ER within 4 hours, found one available over an hour away. but made it on time. After admitting our cat, they gave an estimate of between $2000-2500. They wanted a deposit of $2000. According to Pawp, we have to pay deposit, but it will be refunded when Pawp pays final bill. Final bill comes after 3 nights in ER. Pawp denies to pay. Said they needed medical records. Even though it states on their website they just need invoice and will pay in 30 minutes. Anyway after going back and forth for a couple days, They come up with some BS about not following their rules and regulations. The reason they chose, was completely untrue. STAY AWAY, you will regret it if you don't.

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SCAM ALERT I have Insurance With Pawp, and i actually had a pawp vet approve us for the $3000 Emergency Fund. So we took our dog To the ER, and after 2 nights she recovered. So when it was time to pay the $2700 Bill for my dogs severe pancreatitis, Pawp Declined. (Shocker Right) Gave Us Some BS line that we didnt follow protocol. AND TRUST ME, WE FOLLOWED PROTOCOL. WE READ EVER NOOK AND CRANNY. So Again, We were approved. We Followed Guidelines, and Pawp Gave Us The Middle Finger Pawp we probably comment on this post by saying some BS line, that we didnt follow procedure, and to call there phone # or email them. DONT BELIEVE IN PAWP, "IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROABLY IS..." "Do You Really Wanna Put Your Animals Life On the Line For $19.00?"

Very simple, helpful and user friendly app. Highly recommended!

Very useful pet insurance alternative!