Insuranks
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Insuranks Score 3.2/10
Reviews:4
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 3.2 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
     4 / 10
  • Claims experience 2.8 / 10
  • Value for money 2.8 / 10
  • Coverage 2.8 / 10
  • Service speed 4.2 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
     4.3 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
     3.8 / 10
  • Added value 2.9 / 10
  • Trustworthiness 2.8 / 10
  • Personalization 3.7 / 10
  • Post-purchase treatment 2.8 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
     2.8 / 10
  • Industry updates informing 2.8 / 10
  • Problem resolution 2.8 / 10

About

  • Number of employees 166000
  • Year founded 1817

Axa is a French multinational insurance firm headquartered in the 8th arrondissement of Paris that engages in global insurance, investment management, and other financial services.

Insurance Types:

icon (877) 222-2144
icon 1-800-692-6326
icon [email protected]

Reviews & Ranks

Total: 4

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

0

Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Aaron Arlt Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
     0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
     0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Disgraceful customer service. Filed a claim in June and it was only paid out in the last day of October! Didn’t pay out almost nothing for a lost passport and flight tickets+car rental that I had to get. Absolute disgrace!

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a burge Insuranker

Policy Type: Travel Insurance

score 6.5 / 10
View Ranking Details
  • Overall satisfaction 6.5 / 10
  • Customer service 10.0 / 10
  • Claims experience 5.0 / 10
  • Value for money 5.0 / 10
  • Coverage 5.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
     10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
     9.1 / 10
  • Added value 5.0 / 10
  • Trustworthiness 5.0 / 10
  • Personalization 9.0 / 10
  • Post-purchase treatment 5.0 / 10
  • Periodic checking 5.0 / 10
  • Industry updates informing 5.0 / 10
  • Problem resolution 5.0 / 10

Never had to activate the policy but policy delivery was very easy.

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Daniel Allison Insuranker

Policy Type: Travel Insurance

score 0.1 / 10
View Ranking Details
  • Overall satisfaction 0.1 / 10
  • Customer service 0.1 / 10
  • Claims experience 0.1 / 10
  • Value for money 0.2 / 10
  • Coverage 0.1 / 10
  • Service speed 0.2 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
     0.2 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
     0.1 / 10
  • Added value 0.1 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Travel claim rejects I have had quite a straightforward claim on my AXA travel insurance policy for a broken phone. They claimed it will be handled within 15 business days but they have not replied within 3 weeks now. I called them again and again and was told that "they are pre-occupied" so from 14 days it went up to 20 days And that's for a very simple claim of low cost. Completely outrageous!

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Jana Forrest Insuranker

Policy Type: Travel Insurance

score 6.2 / 10
View Ranking Details
  • Overall satisfaction 6.2 / 10
  • Customer service 6.0 / 10
  • Claims experience 6.2 / 10
  • Value for money 6.0 / 10
  • Coverage 6.1 / 10
  • Service speed 6.5 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
     7.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
     6.1 / 10
  • Added value 6.4 / 10
  • Trustworthiness 6.0 / 10
  • Personalization 5.8 / 10
  • Post-purchase treatment 6.1 / 10
  • Periodic checking 6.0 / 10
  • Industry updates informing 6.1 / 10
  • Problem resolution 6.0 / 10

My experience is fine with AXA, been using it for 11 years. Thankfully never had to make a claim.

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