AXA Insurance

Had a good experience with AXA

Disgraceful customer service. Filed a claim in June and it was only paid out in the last day of October! Didn’t pay out almost nothing for a lost passport and flight tickets+car rental that I had to get. Absolute disgrace!

Never had to activate the policy but policy delivery was very easy.

Travel claim rejects I have had quite a straightforward claim on my AXA travel insurance policy for a broken phone. They claimed it will be handled within 15 business days but they have not replied within 3 weeks now. I called them again and again and was told that "they are pre-occupied" so from 14 days it went up to 20 days And that's for a very simple claim of low cost. Completely outrageous!

My experience is fine with AXA, been using it for 11 years. Thankfully never had to make a claim.