Insuranks
Insuranks Score 6.6/10
Reviews:2
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 6.6 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    6.9 / 10
  • Claims experience 5.3 / 10
  • Value for money 6.5 / 10
  • Coverage 6.7 / 10
  • Service speed 8.2 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    8.2 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    6 / 10
  • Added value 6.4 / 10
  • Trustworthiness 6 / 10
  • Personalization 6.6 / 10
  • Post-purchase treatment 6.2 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    8.1 / 10
  • Industry updates informing 8.2 / 10
  • Problem resolution 5.2 / 10

About

  • Number of employees 49828
  • Year founded 1853

Founded in 1853 in Hartford, CT, Aetna is committed to providing individuals, employers, health care professionals, producers and others with innovative benefits.

Insurance Types:

Reviews & Ranks

Total: 2

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

0

Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Donna Adams Insuranker

Policy Type: Life Insurance

score 5.1 / 10
View Ranking Details
  • Overall satisfaction 5.1 / 10
  • Customer service 5.0 / 10
  • Claims experience 1.9 / 10
  • Value for money 5.0 / 10
  • Coverage 5.5 / 10
  • Service speed 7.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    7.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    4.5 / 10
  • Added value 4.6 / 10
  • Trustworthiness 4.9 / 10
  • Personalization 5.0 / 10
  • Post-purchase treatment 5.0 / 10
  • Periodic checking 7.5 / 10
  • Industry updates informing 7.5 / 10
  • Problem resolution 3.4 / 10

Haven't got direct replies. I am also with Humana and never experienced such issues. No one identified my member ID during the claims process including flu shots and blood tests. When I called their customer service I haven't got any direct response.

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Wayne Mann Insuranker

Policy Type: Health Insurance

score 8.1 / 10
View Ranking Details
  • Overall satisfaction 8.1 / 10
  • Customer service 8.8 / 10
  • Claims experience 8.7 / 10
  • Value for money 8.0 / 10
  • Coverage 7.8 / 10
  • Service speed 9.4 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    9.3 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    7.5 / 10
  • Added value 8.2 / 10
  • Trustworthiness 7.0 / 10
  • Personalization 8.2 / 10
  • Post-purchase treatment 7.3 / 10
  • Periodic checking 8.6 / 10
  • Industry updates informing 8.8 / 10
  • Problem resolution 7.0 / 10

I chose Aetna health insurance because it covered all doctors and all RX. Three months after they emphasised that they won't cover one of the brand name drugs. Overall Rx coverage is a lot better than last year's Express Scripts that was horrible.