Insuranks
Insuranks Score 7.7/10
Reviews:6
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 7.7 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    7.7 / 10
  • Claims experience 7.7 / 10
  • Value for money 7.7 / 10
  • Coverage 7.7 / 10
  • Service speed 7.7 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    7.7 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    7.7 / 10
  • Added value 7.7 / 10
  • Trustworthiness 7.7 / 10
  • Personalization 7.7 / 10
  • Post-purchase treatment 7.7 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    7.5 / 10
  • Industry updates informing 7.5 / 10
  • Problem resolution 7.7 / 10

About

  • Number of employees 2500
  • Year founded 1913

NJM Insurance Group, headquartered in the West Trenton section of Ewing Township, Mercer County, New Jersey, United States, offers personal auto, commercial auto, workers compensation, homeowners, and umbrella insurance.

Insurance Types:

Reviews & Ranks

Total: 6

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

0

Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Anthony Bell Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

NJM's claim process is fairly smooth, easy and fast. They provide the highest level of coverage for a decent rate, gives a list of their approved repair shops. My experience with their customer service was also very pleasant and they pay very fast.

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Carol James Insuranker

Policy Type: Auto Insurance

score 8.0 / 10
View Ranking Details
  • Overall satisfaction 8.0 / 10
  • Customer service 8.0 / 10
  • Claims experience 8.0 / 10
  • Value for money 8.0 / 10
  • Coverage 8.0 / 10
  • Service speed 8.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Added value 8.0 / 10
  • Trustworthiness 8.0 / 10
  • Personalization 8.0 / 10
  • Post-purchase treatment 8.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 8.0 / 10
  • Problem resolution 8.0 / 10

NJM Insurance were very professional and straightforward paying out my claim. Their customer service agents are just great. My experience with their adjuster was so so, since he wasn't that accurate. I had to stand on my back feet to include car flooding in it despite the adjuster trying to deny it falsely.

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George Fisher Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

They did take away my money fast however they deny my claims and are not paying me for a legit claim. Pretty sketchy. Didn't get quality customer treatment.

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Carolyn Johnson Insuranker

Policy Type: Auto Insurance

score 7.9 / 10
View Ranking Details
  • Overall satisfaction 7.9 / 10
  • Customer service 8.0 / 10
  • Claims experience 7.9 / 10
  • Value for money 8.0 / 10
  • Coverage 8.0 / 10
  • Service speed 8.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Added value 8.0 / 10
  • Trustworthiness 8.0 / 10
  • Personalization 8.0 / 10
  • Post-purchase treatment 8.0 / 10
  • Periodic checking 7.0 / 10
  • Industry updates informing 7.0 / 10
  • Problem resolution 8.0 / 10

I'm an NJM auto insurance policyholder for over 16 years now, all for the very same car. They reduced my price thanks to the vehicle age and they even gave rebate deduction. Can't ask for more.

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Joseph Donovan Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

I'm an NJM insurance policyholder in the past 50 years. They are incredibly convenient to work with, zero issues on their claims process, highly professional team. NJM might be more expensive compared to different insurers, however their value for your money makes it worths it with hassle free experience. Excellent company!

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Alan Berger Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Best auto and home insurance company in the US. Customer service is very responsive. Quick, efficient and very fair claims process. Rates, transparency, customer experience. Smooth to adjust things if needed. NJM Insurance over delivered on my expectations.