Insuranks
Insuranks Score 8.5/10
Reviews:13
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 8.5 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    7.9 / 10
  • Claims experience 8.2 / 10
  • Value for money 9 / 10
  • Coverage 9.6 / 10
  • Service speed 9.4 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    9.6 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    7.3 / 10
  • Added value 9.2 / 10
  • Trustworthiness 7.3 / 10
  • Personalization 9.2 / 10
  • Post-purchase treatment 7.5 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    8.5 / 10
  • Industry updates informing 8.4 / 10
  • Problem resolution 7.7 / 10

About

  • Number of employees 700
  • Year founded -

The insurance industry is broken. We’re here to fix it. To that end, Root is the first car insurance company that was founded on the relentless pursuit of fairness. We use an app to rate drivers based on how they actually drive—not just their demographics. By not insuring bad drivers, Root is able to save good drivers as much as 52% on their car insurance. The Root app uses technology in smartphones to measure driving behavior—such as braking, speed of turns, driving times, and route consistency—and determines who is a safe driver and who isn’t. By only insuring safe drivers, Root can offer more affordable rates. And the entire Root experience is simple and easy. You can do everything in the app—customize and purchase your policy, find your insurance card, make changes to your policy, and file a claim. We can even request cancelation of your old insurance policy for you. Root reimagines the services people need so that they serve them better. Using data, technology, and rapid innovation, we create products and experiences that are fair, easy, personal, and affordable. We started by tackling the archaic car insurance industry. Through data and technology, we base rates on how people actually drive. The result is a more fair, more affordable, and much easier experience—thanks to it all being in an app. These same principles allow us to reimagine even more of the everyday services you need, like renters insurance. Seamless, affordable coverage for the things you value most - that’s what we deliver.

Insurance Types:

Reviews & Ranks

Total: 13

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

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Service Speed:

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Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

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Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

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Problem resolution:

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Matt Fox Insuranker

Policy Type: Auto Insurance

score 9.7 / 10
View Ranking Details
  • Overall satisfaction 9.7 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 7.5 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 7.7 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Root is saving us nearly $100 a month and we have a better coverage than the previous one we had. Getting a quote took us more time than stated but this is due to the fact that I didn't drive much recently. Surely deserves downloading and using!

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Elizabeth Hughes Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Simply awesome

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Bryan Raisor Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Downloaded the app only to try it out, it is now saving us over $120 each month and gives us an upgraded coverage despite my spouse's awful driving habits!!! Highly recommended to everyone!!

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Mike Bryan Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Root car insurance is super easy! Saved over $300! Go Root!

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Eleanor Insuranker

Policy Type: Auto Insurance

score 9.9 / 10
View Ranking Details
  • Overall satisfaction 9.9 / 10
  • Customer service 9.3 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    9.7 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 9.5 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Prices are GREAT and the app is very user friendly. The only problem I faced is with the payment method settings that you're given a debit card with a similar number to the old one, just new expiration date and CVC, and it is not that easy to update.

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K Sethi Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Root insurance is great!! I saved over $75 monthly! And the good news is that the price I am paying will get even further reduction after my test drive! Happy customer!

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Jo Davis Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

EXCELLENT PRICES!!! Root is a brilliant car insurance company, loved their dedicated customer service as well as their high attention to details. Most companies only care about the money, I felt like Root care about me first!

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Larry Ford Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Root insurance is awesome in every way! Was given the best auto insurance rates I could find!

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Wayne Mann Insuranker

Policy Type: Auto Insurance

score 5.3 / 10
View Ranking Details
  • Overall satisfaction 5.3 / 10
  • Customer service 3.5 / 10
  • Claims experience 5.0 / 10
  • Value for money 6.0 / 10
  • Coverage 10.0 / 10
  • Service speed 5.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    5.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 5.0 / 10
  • Periodic checking 5.0 / 10
  • Industry updates informing 5.0 / 10
  • Problem resolution 5.0 / 10

Root could have got a 10. A driving-based car insurance rather than auto insurance that is based on credit score and other irrelevant factors is an excellent idea. As per their system, I had a great score. After that I matched the policy settings to my current policy with State Farm. Their rates were over $35/month more than State Farm's! A couple of days later I started getting ads for other insurance companies. I am pretty sure that I didn't ask for that from anyone, nor did I give away my contact information to any insurance company other than Root. I don't know if they sell your information, however I certainly don't appreciate my feeling of a breach of trust. Nevertheless, car insurance that is based on how you drive is still a great idea!!!

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John Adams Insuranker

Policy Type: Auto Insurance

score 5.3 / 10
View Ranking Details
  • Overall satisfaction 5.3 / 10
  • Customer service 2.5 / 10
  • Claims experience 5.0 / 10
  • Value for money 7.5 / 10
  • Coverage 7.5 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    2.5 / 10
  • Added value 5.0 / 10
  • Trustworthiness 2.5 / 10
  • Personalization 5.0 / 10
  • Post-purchase treatment 2.5 / 10
  • Periodic checking 5.0 / 10
  • Industry updates informing 5.0 / 10
  • Problem resolution 5.0 / 10

I have a clean driving record, excellent credit score, 4 vehicles worths over 200k in total and eventually I was rejected for coverage. Bad experience. Never had any violations, got 4 vehicles and a net worth of over 2M, yet they don't cover me! Take your business somewhere else....

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I Cho Insuranker

Policy Type: Auto Insurance

score 5.8 / 10
View Ranking Details
  • Overall satisfaction 5.8 / 10
  • Customer service 5.0 / 10
  • Claims experience 2.5 / 10
  • Value for money 8.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    2.5 / 10
  • Added value 7.5 / 10
  • Trustworthiness 5.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 0.8 / 10
  • Periodic checking 5.0 / 10
  • Industry updates informing 5.0 / 10
  • Problem resolution 2.5 / 10

Was dropped by Root after a very simple claim. You'll have to pay hundreds additionally to maintain your coverage.

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Stephen Adams Insuranker

Policy Type: Auto Insurance

score 4.4 / 10
View Ranking Details
  • Overall satisfaction 4.4 / 10
  • Customer service 2.5 / 10
  • Claims experience 5.0 / 10
  • Value for money 5.0 / 10
  • Coverage 7.5 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    1.0 / 10
  • Added value 6.6 / 10
  • Trustworthiness 1.0 / 10
  • Personalization 5.1 / 10
  • Post-purchase treatment 1.0 / 10
  • Periodic checking 5.0 / 10
  • Industry updates informing 5.0 / 10
  • Problem resolution 0.0 / 10

5 renewals, 5 price increases. They said the reason was having bad drivers in my location, which is kind of the opposite of how they sell themselves! Not recommending.

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Candace Alicea Insuranker

Policy Type: Auto Insurance

score 9.5 / 10
View Ranking Details
  • Overall satisfaction 9.5 / 10
  • Customer service 9.3 / 10
  • Claims experience 9.2 / 10
  • Value for money 10.0 / 10
  • Coverage 9.3 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    9.7 / 10
  • Added value 10.0 / 10
  • Trustworthiness 9.2 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 9.1 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 9.1 / 10
  • Problem resolution 8.2 / 10

Root delivers car insurance in very affordable rates which is major plus - moving to them from Geico, that took $1300 for a 6-month full coverage auto insurance for both our vehicles. We have a clean driving record and haven’t filed claims in 15 years yet our previous company continuously increased our premium rate. with Root we are paying 50% less for our car insurance and it is based on our excellent driving score. Great choice so far! Also, when I needed them to send paperwork to my husband’s car loan company, it wasn’t a huge ordeal and it was done promptly.