Insuranks
Insuranks Score 8.1/10
Reviews:12
icon Free roadside assistance, Anti-theft device discount, Bundling discount, Defensive driving discount, Good student discount, Loyalty discount, Homeowner discount, Military discount, Safety device discount

Served Locations

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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 8.1 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    8.2 / 10
  • Claims experience 7.9 / 10
  • Value for money 8.6 / 10
  • Coverage 8.5 / 10
  • Service speed 8.2 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    8.2 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    8 / 10
  • Added value 8.4 / 10
  • Trustworthiness 8.2 / 10
  • Personalization 8.1 / 10
  • Post-purchase treatment 8.1 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    7.9 / 10
  • Industry updates informing 7.8 / 10
  • Problem resolution 8 / 10

About

  • Number of employees 32798
  • Year founded 1972

MAPFRE Insurance offers friendly service from over 2,000 professionals focused on taking care of you and your family. Know our presence across the world. Global Presence MAPFRE Across the Globe Part of the MAPFRE Group - a global insurance group doing business in over 100 countries across five continents. MAPFRE has over 36,000 employees serving over 30 million customers worldwide. Local Focus MAPFRE in the United States Offers a wide range of insurance solutions for the home and vehicle Is the 21st largest Property-Casualty Insurer Is the 20th largest private passenger auto insurer Has a network of more than 5000 independent agents and brokers Has a presence in 14 states Rated “A” (Excellent) by A.M. Best MAPFRE insurance writes property and casualty insurance in 14 states across the country.

Insurance Types:

Reviews & Ranks

Total: 12

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

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Claims experience:

0

Value for money:

0

Coverage:

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Service Speed:

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Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

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Dan Bell Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Received a quote from their highly professional, helpful and dedicated customer service within 2-3 minutes. The rate was very affordable and coverage much better than my current so it was a very easy decision to switch to MAPFRE

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Maria Fernandez Insuranker

Policy Type: Home Insurance

score 8.2 / 10
View Ranking Details
  • Overall satisfaction 8.2 / 10
  • Customer service 8.2 / 10
  • Claims experience 8.0 / 10
  • Value for money 8.5 / 10
  • Coverage 8.5 / 10
  • Service speed 8.3 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.1 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Added value 8.5 / 10
  • Trustworthiness 8.3 / 10
  • Personalization 8.1 / 10
  • Post-purchase treatment 8.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 8.0 / 10
  • Problem resolution 8.0 / 10

Their representatives were incredibly patient, caring and helpful, every question I had got answered professionally, I received better home insurance coverage for a better rate with better terms. Also saved around $1200 on auto insurance with them.

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Joseph Hoff Insuranker

Policy Type: Auto Insurance

score 8.1 / 10
View Ranking Details
  • Overall satisfaction 8.1 / 10
  • Customer service 8.0 / 10
  • Claims experience 6.0 / 10
  • Value for money 10.0 / 10
  • Coverage 8.5 / 10
  • Service speed 8.5 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.8 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Added value 8.9 / 10
  • Trustworthiness 7.5 / 10
  • Personalization 8.0 / 10
  • Post-purchase treatment 7.0 / 10
  • Periodic checking 7.0 / 10
  • Industry updates informing 7.0 / 10
  • Problem resolution 8.5 / 10

Switching to MAPFRE next month, process is already completed smoothly, they matched Progressive's coverage for 1/3 the price!!!

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Betty Foster Insuranker

Policy Type: Home Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I've been waiting for a $3,300 payment for almost 40 days! Customer service was so impatient and not professional.

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David Hamilton Insuranker

Policy Type: Auto Insurance

score 6.8 / 10
View Ranking Details
  • Overall satisfaction 6.8 / 10
  • Customer service 7.1 / 10
  • Claims experience 7.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 7.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    6.9 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    7.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 7.3 / 10
  • Personalization 7.5 / 10
  • Post-purchase treatment 6.5 / 10
  • Periodic checking 5.0 / 10
  • Industry updates informing 5.0 / 10
  • Problem resolution 5.0 / 10

Moved to MAPFRE auto insurance from Liberty Mutual recently and now have a much broader coverage for half the price!!!

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Mark Allison Insuranker

Policy Type: Auto Insurance

score 5.9 / 10
View Ranking Details
  • Overall satisfaction 5.9 / 10
  • Customer service 6.3 / 10
  • Claims experience 6.0 / 10
  • Value for money 6.5 / 10
  • Coverage 6.5 / 10
  • Service speed 6.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    6.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    5.9 / 10
  • Added value 6.1 / 10
  • Trustworthiness 7.5 / 10
  • Personalization 5.6 / 10
  • Post-purchase treatment 7.1 / 10
  • Periodic checking 6.3 / 10
  • Industry updates informing 6.0 / 10
  • Problem resolution 6.0 / 10

They forgot to include the auto insurance policy ID on the policy itself. They only included it on other documents that they have sent through. Also, they didn't deliver any copy of the auto insurance policy, solely the auto insurance quote. Slightly puzzling...

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Ronald Jackson Insuranker

Policy Type: Business Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Highest level of plan and customer service

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James Hayes Insuranker

Policy Type: Home Insurance

score 7.9 / 10
View Ranking Details
  • Overall satisfaction 7.9 / 10
  • Customer service 8.5 / 10
  • Claims experience 7.5 / 10
  • Value for money 8.0 / 10
  • Coverage 8.0 / 10
  • Service speed 8.1 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    7.5 / 10
  • Added value 7.7 / 10
  • Trustworthiness 7.6 / 10
  • Personalization 7.8 / 10
  • Post-purchase treatment 8.0 / 10
  • Periodic checking 8.1 / 10
  • Industry updates informing 8.0 / 10
  • Problem resolution 8.0 / 10

Their customer service is very good, very professional and friendly, great personnel. The only thing that bothered me is that the final rate was not the one I was given online, which was $9 cheaper than the final rate they determined at the offices, but it can be contained.

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Terah Casey Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

MAPFRE saved me more than $60 monthly!!! Didn't think twice and switched to them from my old insurance company. Very easy online experience, user friendly and well secured.

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April Fay Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

World class customer experience and service!

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William Andrews Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Loved my MAPFRE's auto insurance agent! Thanks Danny!

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Patrick Hart Insuranker

Policy Type: Home Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

My experience with MAPFRE was great, their customer service was absolutely superb! Loved everything about it! My agent was so understanding.