Customer service is extremely rude , horrible, unpleasant and called us Condescending and accused us of lying about using sub contractors. Will we be using another company when it’s time to renew because of the way we were treated.

I recently filed a claim with this company and it has been almost a month with no follow-up. My claim representative is Moyra Dieso and I have left multiple voicemails, sent many emails, and called numerous times and no one is available to help me. At this point I don't know the status and the company doing repairs has no idea as to what is going on or taking to long. The customer service is just unacceptable. When I have reached a person to help they let me know that I need to speak to Moyra and no one else has any information. I guess they must have paper files and no one has access to my account to give me updates. If you can't return calls to claimants in a timely manner, you probably should be looking for work outside of customer service.

This company gives you a price that was in place for a year and when you have to use it there is fine print were they can go back and charge you more. Would not recommend them to any one. Crooks

Be advised that you won’t get any help from this company. Worst experience ever.

Had general liability and workers comp with amguard. Paid high premiums and yet still got audited every year and had to pay more. Was able to prove less risk the first two audits and disputed price down but none the less had to pay more just so I could renew coverage. Third time the audit ( based on what I paid my premium on ) was ridiculous and tried to prove that there was no increase in risk from what I paid for my premium. However they would not believe it and required I paid full audit amount in order to have redline removed. Basically you do what they say and pay whatever outlandish bill they come up with or they will make sure you can’t run your business anymore. ????

Avoid these SCAM ARTISTS! They don’t pay claims!!! Save yourself the trouble and money!

They are the worst, my truck was hit in January 23 and the claim adjuster has not been out to this very day! They have every excuse in the book as to why. They have not been to the collision shop. PLEASE AVOID THESE SCAM ARTIST!

I am not one to write reviews but honesty this company has given me many sleepless nights worrying about having insurance. last night was one of them. I always thought that having insurance was supposed to help you sleep well. I was canceled on my home and business policies in 2022 not because of claims, which i have not made any claims in decades but due to red lining. My home and business are in a wooded areas and I guess they were afraid there would be a loss. There is NO loyalty with this company. I hope that what they are doing to people will catch up with them some day. ps a 0 rating is what they deserve.

I signed up with this company through an employer and the rates were fair, however it was convenient to sign up but lo and behold don’t ever have any problems with this company because if you do the claim time response and communication from this company is completely ridiculous. I’ve been driving over 30 years and I’ve never seen the insurance company this unprofessional and short on communication like this company. It’s been close to 90 days and they still haven’t paid out on my claim keep in mind it’s only $1500 I’m waiting on. Vehicle that was damaged in a 1 mph accident is a service vehicle that I’ll make a living in and they don’t seem to care. I’m completely conflicted and baffled that this place does business this way. I pray that no one else has to be in my position with this company.????????

The worst insurance company do not ever use them. My claim was filed in February when there was a national disaster declared for tx. 10 months later they have barely done anything. I rarely talk to an adjustor when I call, they frequently "lose" emailed documents, no one knows what is going on with my claim and I usually have to wait AT LEAST 30 mins before anyone will speak to me. Adjustors never call back and they make frequent mistakes with mailing, billing etc. There is not 1 dedicated adjustor I can call and when I do talk to someone it is from customer service and they have me on hold endlessly to speak to an adjustor who doesn't know what is going on, promises to check in and call back, but never does. Filing a complaint with TDI.

I am so glad I will be moving to a different company today. All my family members had moved after we had a flood. They are the worst company ever. All the insurance companies in my area got their claim approved except the people that had Berkshire guard. They are the most nastiest disgusting insurance company. This is other than the customer service. They never call you back. Please do not get yourself into this company. I had a policy for flood and sweet backup. And I still got denied and had over 30,000 of damage. They are the worst.

It has been 70 days since I made a claim on the roof of my building. No one from the company will return calls. We are in hurricane season and located in Louisiana. My building is tarped to secure it.

I had a wind and hail claim and called the claims department. They transferred me to a claims subcontractor who kept giving me runaround. They kept telling me the hail damage was not widespread enough to justify payment over what my deductible was. But the roofer told me it was and provided pictures as proof. I don't think this is a legitimate insurance company. They just sub everything out. Everyone passes the buck. No accountability in anyone to do a job. I dropped them and reshopped for a more reputable insurer.

Very good customer service. Took them less than a day to get in touch following a filed claim and process the claim payout. Recommended!

Nicole Maloney was very pleasant to work with on all my insurance related needs including my claim. I had an excellent experience with this insurance company.

Ed Francis took care of our claim to our delight due to some incident. Very professional, responsive, knowledgable and patient. GUARD was there when I needed it.

This business completely values its clients and delivers excellent customer service. Thanks to Justin for the great assistance during the smooth claim process, very professional and fast service!

I own a business and filed a claim because one of our commercial vehicles was damaged. They promised to send a professional to estimate the damage caused to the car but never came or got in touch! I’ve tried to contact them recently yet there is no answer! There are better companies out there

Purchased Workers Compensation Insurance through one of Berkshire Hathaway GUARD Insurance Companies agents. According to the payroll info, they were supposed to collect a monthly premium. Despite the fact that my business did not have any employees throughout the coverage period, they collected almost $60 from the payroll. Decided to cancel the policy, yet we received a payment request for almost $2,800 one year later. A workers comp insurance policy from legitimate insurers never exceeds $500 per year. Absolute rip off.

Don't dare using GUARD for your home insurance, you eventually only pay, but when it comes to paying out your claims, they then make your life so difficult, sourcing claims processing to NARS, North American Risk Services. Worst customer service, never answering emails or voicemails. Stay away unless you want to lose money!