The worst insurance company do not ever use them. My claim was filed in February when there was a national disaster declared for tx. 10 months later they have barely done anything. I rarely talk to an adjustor when I call, they frequently "lose" emailed documents, no one knows what is going on with my claim and I usually have to wait AT LEAST 30 mins before anyone will speak to me. Adjustors never call back and they make frequent mistakes with mailing, billing etc. There is not 1 dedicated adjustor I can call and when I do talk to someone it is from customer service and they have me on hold endlessly to speak to an adjustor who doesn't know what is going on, promises to check in and call back, but never does. Filing a complaint with TDI.

I am so glad I will be moving to a different company today. All my family members had moved after we had a flood. They are the worst company ever. All the insurance companies in my area got their claim approved except the people that had Berkshire guard. They are the most nastiest disgusting insurance company. This is other than the customer service. They never call you back. Please do not get yourself into this company. I had a policy for flood and sweet backup. And I still got denied and had over 30,000 of damage. They are the worst.

It has been 70 days since I made a claim on the roof of my building. No one from the company will return calls. We are in hurricane season and located in Louisiana. My building is tarped to secure it.

I had a wind and hail claim and called the claims department. They transferred me to a claims subcontractor who kept giving me runaround. They kept telling me the hail damage was not widespread enough to justify payment over what my deductible was. But the roofer told me it was and provided pictures as proof. I don't think this is a legitimate insurance company. They just sub everything out. Everyone passes the buck. No accountability in anyone to do a job. I dropped them and reshopped for a more reputable insurer.

Very good customer service. Took them less than a day to get in touch following a filed claim and process the claim payout. Recommended!

Nicole Maloney was very pleasant to work with on all my insurance related needs including my claim. I had an excellent experience with this insurance company.

Ed Francis took care of our claim to our delight due to some incident. Very professional, responsive, knowledgable and patient. GUARD was there when I needed it.

This business completely values its clients and delivers excellent customer service. Thanks to Justin for the great assistance during the smooth claim process, very professional and fast service!

I own a business and filed a claim because one of our commercial vehicles was damaged. They promised to send a professional to estimate the damage caused to the car but never came or got in touch! I’ve tried to contact them recently yet there is no answer! There are better companies out there

Purchased Workers Compensation Insurance through one of Berkshire Hathaway GUARD Insurance Companies agents. According to the payroll info, they were supposed to collect a monthly premium. Despite the fact that my business did not have any employees throughout the coverage period, they collected almost $60 from the payroll. Decided to cancel the policy, yet we received a payment request for almost $2,800 one year later. A workers comp insurance policy from legitimate insurers never exceeds $500 per year. Absolute rip off.

Don't dare using GUARD for your home insurance, you eventually only pay, but when it comes to paying out your claims, they then make your life so difficult, sourcing claims processing to NARS, North American Risk Services. Worst customer service, never answering emails or voicemails. Stay away unless you want to lose money!