Insuranks
Insuranks Score 1.9/10
Reviews:32
icon Gets a big number of complaints to regulators for a company of its size.

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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 1.9 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    1.7 / 10
  • Claims experience 1.7 / 10
  • Value for money 1.7 / 10
  • Coverage 1.7 / 10
  • Service speed 1.9 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    4.7 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    1.7 / 10
  • Added value 1.7 / 10
  • Trustworthiness 1.7 / 10
  • Personalization 1.7 / 10
  • Post-purchase treatment 1.7 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    1.7 / 10
  • Industry updates informing 1.7 / 10
  • Problem resolution 1.7 / 10

About

  • Number of employees 65000
  • Year founded 1919

In the United States, AIG is the largest underwriter of commercial and industrial insurance. AIG offers property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services.

Insurance Types:

Reviews & Ranks

Total: 32

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

0

Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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April Ellis Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

AIG is the best insurance company ever, like no other! They have multiple payment options and their policy writers are amazing and the best ever. With that said, I wish their rates stopped increasing over tie but I still think they are awesome. I recommend it to everyone and plan to stay with them forever!

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Chip Jones Insuranker

Policy Type: Life Insurance

score 9.1 / 10
View Ranking Details
  • Overall satisfaction 9.1 / 10
  • Customer service 9.3 / 10
  • Claims experience 9.0 / 10
  • Value for money 8.1 / 10
  • Coverage 8.2 / 10
  • Service speed 9.2 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    9.3 / 10
  • Added value 7.5 / 10
  • Trustworthiness 9.1 / 10
  • Personalization 9.1 / 10
  • Post-purchase treatment 9.8 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 9.6 / 10
  • Problem resolution 8.5 / 10

I absolutely love AIG. They are great, they offer a very good payment system and very flexible in case you need to adjust your policy. Their customer service is awesome as well as their plan. They try to fix any problems super fast. They are very nice, polite and respectful, but nothing too special.

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Courtney Jeminez Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

I love it that AIG has been around for a very long time and that I don’t wait too long to get my policy activated. Everyone I talked about it with really loved it. AIG’s reviews were so much better than many other companies. I really feel like I can trust them.

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Dawn Baker Insuranker

Policy Type: Travel Insurance

score 0.5 / 10
View Ranking Details
  • Overall satisfaction 0.5 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    7.8 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

AIG insurance are scammers! I was traveling from Italy to Germany and my baby got sick for a day. Nothing serious enough to take him to the hospital or a doctor. We ended up missing our flight to Sweden and because of this the airline we used have cancelled all our other flights tickets including our flights back home. On my birthday I had to collect money from my family and break a savings account to pay for tickets back home. I had a full coverage flight insurance with AIG and they still refused to pay! I did everything I needed to do, called before and even after my flight got cancelled, I filed a claim and asked for guidance and got the same exact response every single time. AIG is an insurance scam.

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Sandra Phillips Insuranker

Policy Type: Life Insurance

score 0.5 / 10
View Ranking Details
  • Overall satisfaction 0.5 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.2 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I had to pull out my insurance policy. AIG said it would take about two months. After 2 and a half months they told me it has been forgotten, sitting on a desk.. I called more times than I can remember, trying to rush things through. It’s been SIX MONTHS and I still got no money from them… I keep on calling them but their answer is always “we are working on it”!! Eventually I asked to talk to a manager but was denied…….

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Emily Harry Insuranker

Policy Type: Life Insurance

score 0.6 / 10
View Ranking Details
  • Overall satisfaction 0.6 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    9.3 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

AIG’s financial advisor kept harassing my mom for four straight days, trying to take out one of their policies which was much more expensive than what she had paid for with the other company that she has been with for many years. I filed a complaint with them and also with FSA. AIG’s advisor turned a little aggressive with his tone of voice and did not appreciate the fact that I cancelled his cold-call pressure sold product.

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Mary Frank Insuranker

Policy Type: Life Insurance

score 0.7 / 10
View Ranking Details
  • Overall satisfaction 0.7 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I used to be insured with Valic until AIG squired them and that’s where my issues with this company began. Their reps are so nasty, they kept “forgetting” my scheduled appointments. I sent them paperwork with the Plan With Ease Part that is a part of CPS. They then asked me for all kinds of different information, that was not mentioned before. I sent them all the other information and paperwork as requested using email and fax. All their email-responses to any question I had contained as little as 3 words and when asking for information, my emails simply got ignored… It’s been about a month now, since my claim and I am already in touch with my lawyer to see why all my money that I have been saving for retirement is being stalled without any information or explenations provided. I filed a complaint with BBB. Being a teacher, I also contacted the teacher’s union to warn other teachers to stay away from AIG!

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Gary Albert Insuranker

Policy Type: Life Insurance

score 0.7 / 10
View Ranking Details
  • Overall satisfaction 0.7 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

My mother had two life insurance accounts that I have been trying to claim after her death. It has been 6 months so far with no success. We were never given any explanation as to what the problem is. We only got excuses like "our legal department is reviewing your death claim, still"! Feels like AIG is stalling on their claims, just so they could show a profit for the quarter. Judging by my own experience with them, my sister considered moving there account to another insurance company. Needless to say, I will NEVER put my money with AIG. EVER.

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Chad Fox Insuranker

Policy Type: Life Insurance

score 0.7 / 10
View Ranking Details
  • Overall satisfaction 0.7 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

We are all in deep trouble, if AIG is considered to be one of the best insurance companies… Their customer service is really horrible! AIG do great when it comes to taking your money but when they need to resolve situations and issues - it’s a menace! Calling customer service for any need? God help your soul. The minute they pick up the phone you can sense the incompetence and lack of professionalism. I would prefer talking to a robot than to have to listen to their reps while they’re trying to fix my issue which to this day still haven’t been fixed. If I didn’t have enough reasons to live - I got to make sure to keep alive so my family doesn’t have to deal with this company! Looking to buy life insurance? I strongly suggest you look somewhere else. Let me save you the headache that come with these idiots at AIG.

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C Spencer Insuranker

Policy Type: Life Insurance

score 0.7 / 10
View Ranking Details
  • Overall satisfaction 0.7 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

My life insurance policy is supposed to expire when I reach 74. However at the age of 74, my insurance could become unaffordable. AIG sent an agent to my house with life insurance policy. He totally misrepresented the policy where if I used the money as an annuity I would still provide the full investment as a life policy to my wife. And the annuity would be life-long which is important since my wife was younger than me. The agent filled up wrong details in my application and submitted it to AIG. They did not allow my wife on the annuity, so when I die, my wife will have no inuits income from the policy. I was guaranteed to get an annual 6% regardless to the market situation. At the age of 74 and after my other policy lapsed because of my age I learned from my broker that the agent from AIG misrepresented my policy and said he was referring to a different insurance company. I complained to AIG but got no results so I filed another complaint to State Ins. Comm. but they said I would only get my initial investment back, with NOT INTEREST… After long five years that they have collected my money.. I would love to find others like me, to file a class action law suit against them!

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J Watts Insuranker

Policy Type: Life Insurance

score 0.7 / 10
View Ranking Details
  • Overall satisfaction 0.7 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

The worst insurance company EVER… Do not use them for anything! I filed a claim and they would not even consider paying it. It felt like I was talking to a bot. Do not use them - scammers! AIG is a SCAM!!!

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Renee Ford Insuranker

Policy Type: Life Insurance

score 0.7 / 10
View Ranking Details
  • Overall satisfaction 0.7 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I filed a claim and completed the paperwork process for my cousin with special needs who suddenly passed away. She was all alone with no siblings or parents alive, so my mother and I had to take care of all the funeral expenses. This had us taking a second mortgage. After a whole month with no response from AIG I started calling them every single day to inquire about the claim process status. I was then told that this would take additional two or three more business days. Reading the other reviews, I began to see a pattern. I guess that’s how they do business in AIG. They delay and avoid paying claims! When it comes to cashing the checks, they move fast, but when it’s time to pay the claims, it’s a whole different story….

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Barbara Ryan Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I was lied to by AIG agents on two separate events, which ended up hurting me financially. As for now I seriously doubt that they would pay Seth benefits to my beneficiary, after I’m gone… I do no recommend AIG to anyone. If I didn’t lose all the money I already paid, I would cancel my policy in a heartbeat. Their customer service issues must be taken care of but I seriously doubt this would ever happen. They keep saying that they reputable and have been in business for a century, but really all that means is 100 years of deceiving and cheating their customers. Please use this advise and keep away from AIG.

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Dan Palmer Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I have life insurance with AIG and get quarterly bills. I pay it online on the same day I receive the bill - EVERY TIME - and every time about a month or so later, I receive a letter saying that the policy has lapsed because of unreceived payments… Seems like they are trying to trick people into not paying our what they need, when time comes. I do not recommend AIG!

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Tim Ford Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

My husband is insured with AIG company and they have the worst customer service by far, to my knowledge and personal experience! They had only sent us a notice of pending termination but would NEVER send the bills. Months ago I complained about it but nothing have changed. Their documents keep saying "the policy will terminate unless payment is recovered by.....(date)." And that was on the very FIRST billing for the premium.. I was never able to make payments through their website, it constantly rejects my logins and password and wouldn’t even let me reset the password.. AIG is a trap! I can’t make payments on the phone either since their system keeps kicking me out. There’s no help coming from any direction and you are left alone to deal with this headache. AIG sucks!

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Audrey Dew Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

It’s been two years now and I’m still waiting on my refund from them. I have lost both my daughter and my fiancee in December of 2017. My fiancee had life insurance for both of them. I have been chasing AIG around with phone calls and emails.. The last rep I was talking to was on a vacation. Must be really nice… I don’t know what that feels like as I am in too much debt - 2 funerals are not a cheap matter. “You need his medical forms” so I was told. Together with my fiancee’s daughter we have filled up at least 4 release forms to get that done.. After four months - still didn’t get his medical forms. I asked them about my daughter’s claim and they said they have no claim form for her… A year later and they only say it now even tho I sent her death certificate and 3 or 4 reps down the line, they said they do have it! They didn’t - and still don’t want to pay my money. They don’t care at all that you are in serious debt for burying your family members on Christmas. They really don’t care about you whatsoever. All they do is take your money and lie to your face when you need their help. I have Omaha Mutual life insurance and those people are a real blessing and made my life so much easier by helping me borrow against my policy 4 months early so I could pay my bills. If you choose AIg for your insurance company - they will you and your family miserable when you try to process a claim.. Every time I hung up with them I was crying out of frustration because I knew there was no way I could win this fight. I just want this to end. Losing two loved members of your family at Christmas time is bad enough. Constantly having to deal with these greedy and careless people just made everything so much worse for me.. I just want to finish with my card payments so I don’t lose everything I own… DO NOT GO WITH AIG!

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Abdul Noori Insuranker

Policy Type: Life Insurance

score 1.0 / 10
View Ranking Details
  • Overall satisfaction 1.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 5.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I bought life insurance policy with AIG. The entire initial process and set-up were pretty easy. But it all went down the drain from that point. I would NEVER receive a message with the auto-pay dates and never got a link to access eService online.. Before noticing, a month has passed and still they didn’t contact me. I researched online and came across eService to make payments on my own. A few more months went by and suddenly I received a message saying my policy was about to lapse… WHAT?! Turns out my payments did not go through, but all my checks were cleared…. I contacted AIG over the phone, and after hitting a brick wall with the first rep, I demanded to speak to a supervisor. I explained the situation to the supervisor and she sounded worried. She then promised to review the payments proof from the bank and call me back. She never did. Bitter and upset, I was forced to call AIG once again… I can’t understand how a company of such size has such a terrible system where payments simply are not being applied… Eventually things got sorted out andall my previous payments were fixed. A few months down the road, I had to deal with the entire same exact painful situation, all over again.. I had to chase AIG over the phone for 3 days while they unknowingly deducted 4 payments from my account, without my consent!! Their customer service said they have no idea how this could have happened. I demanded refund and if by tomorrow this doesn’t get fixed I will file a complain to BBB.

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Yan Lee Insuranker

Policy Type: Travel Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I had to travel for work purposes and got travel insurance with AIG. My work schedule had changes and I contacted AIG to file a claim which they denied!! What’s the point of getting insurance for travel, if you can’t even get paid when you need?! This company is absolutely worthless!!!

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Vicky Thomas Insuranker

Policy Type: Travel Insurance

score 0.3 / 10
View Ranking Details
  • Overall satisfaction 0.3 / 10
  • Customer service 0.5 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.5 / 10
  • Coverage 0.5 / 10
  • Service speed 2.5 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I was going to Mexico and bought travel insurance with AIG. Unexpectedly, I had to make changes in my flight arrangement so I filed a claim. AIG refused to refund me and denied my claim, saying that my reasoning for the claim was not, in fact, covered… What is the point of getting travel insurance if you end up losing the money anyways?? I ended up filing a claim to BBB and California Depatment of Insurance…

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Sam Taylor Insuranker

Policy Type: Travel Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I recently got travel insurance with AIG. My place of work then had to make schedule changes and AIG denied my claim, saying they can’t cover the claim unless I was involved in an accident, death or other idiotic excuses. The whole idea behind travel insurance is to be able to get covered for unexpected situations in your traveling plans. Insurance customers must understand and know exactly what they are covered for, instead AIG makes you read unclear and tiring pdf files… People don’t always have the time to sit and read all these documents while booking a flight and insurance companies like AIG take advantage of this kind of situations. What is the point of purchasing a travel insurance if you can’t even use it in time of need and have a company like AIG denying your claims and not paying?! Be careful who you’re buying insurance with!!

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John Wolf Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

AIG is a fraud beyond all reason and I would never ever go back to them. They kept sending me termination messages, even tho I kept paying the monthly premiums. There is no way to get a proper customer service. They kept saying we were sending the checks to the wrong address, even tho they kept on cashing them out… Scammers!!!

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Valerie Spencer Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

In the last 3 months I’ve been talking on the phone with AIG multiple times, every single week, trying to fix my problem. It takes at least 10 minutes to get a customer service rep to talk to you. When you finally reach one, they would just tell you it takes their system 24-48 hours to update, that they can’t communicate with other departments in the office, or get any information and so on… It takes forever and a half to locate your supervisor and if you do reach them (which doesn’t happen too much) they give you the same lame excuses with them having to rely on their computer system. There is no communication with other departments’ management, other than emails. But of course, customers can’t talk to them at all. This is my experience with AIG and Valic (the company acquired by AIG) in the past 20 years… AIG is useless and their reps show lack of care and attention.. Even the University of Alabama has dropped them and moved on to another provider.

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M Bretz Insuranker

Policy Type: Travel Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I had travel insurance with AIG and had to go through an operation on my trip. After I sent them all the medical documents and paperwork, without any pre-existing condition, these people cheated me! After I had to cancel my non-refundable flight, these fraudsters said they won’t help cover it. Now I’m searching for lawyers to fight them back!

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Kaye Simpson Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

MY agent has connected me to AIG for life insurance policy. Realizing we can’t meet with the monthly premium no more, they said my agent had to cancel the policy and that I could not do anything about it. At first I Wanted to switch to a cheaper monthly payment but they said I would have to wait an ENTIRE YEAR before I could switch… What kind of business practices is this??? Since they wanted nothing to do with my money, I chose to cancel my policy permanently and find another insurance company. I was with AIG for one month only and expected to get a refund for the first and only monthly payment. Of course, that never happened. I am extremely disappointed with AIG and how they just stole my money.. I do not recommend this company to anyone!

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Jeff David Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

AIG just delay and ignore your claims and hold on to your money, for as long as they possibly can. I had a horrible experience having to deal with the death of a family member, and then AIG denied my Pay on Death policy, saying they have lost it, or never got it or need more paperwork and documents that they’ve never mentioned before… Their latest trick was telling me that the files I sent care not visible on their system… And I sent HARD COPY notarised original documents! What are they even talking about!!! I am sure they would not appreciate this kind of treatment dealing with death of their family members… Unethical, and illegal activity.. Beware!!

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Warren Martz Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

AIG do not care about peoples emotions when they lose a loved-one. On March 6 2019 my brother who had an insurance policy and had my mother as a beneficiary - passed. My mother passed 5 years prior to his death. I am the only member left in my family, after my father passed on January 2019. I have been on a battle agains AIG after discovering all the insurance policies that my mother has purchased. AIG reps are so irresponsible, nasty and the least friendly people I have ever had to deal with. If you have policies with AIG -Beware! Plus, they are not part of BBB, which should tell you everything you need to know about this company.

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Nancy Young Insuranker

Policy Type: Life Insurance

score 5.0 / 10
View Ranking Details
  • Overall satisfaction 5.0 / 10
  • Customer service 5.0 / 10
  • Claims experience 5.0 / 10
  • Value for money 5.0 / 10
  • Coverage 5.0 / 10
  • Service speed 5.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    4.9 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    4.6 / 10
  • Added value 4.9 / 10
  • Trustworthiness 5.0 / 10
  • Personalization 4.7 / 10
  • Post-purchase treatment 5.0 / 10
  • Periodic checking 5.0 / 10
  • Industry updates informing 4.9 / 10
  • Problem resolution 4.9 / 10

I purchased together with my husband an Old Life Term insurance policy, about two decades ago. At some point they were bought out by AIG. Our policy was ending in December 2019 so on November we called to let them know we don’t wish to renew the policy.The person we spoke with stated he terminated the policy and stopped the automatic monthly payment. He also told us to ignore any correspondence from AIG.

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Monique Garrell Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Mid December of 2019 I received a letter in the mail asking for a copy of my sister in law’s death certificate. I had no idea about this policy, but they have somehow found me. I called them back the next day and was told I can’t receive any information about the policy before sending a copy of the death certificate. After sending it I called again. This time they said they cannot provide me with any information and they would send a death claim form. Today - a month and half later - I called again and once again were told that they can’t figure out if I am the beneficiary or not, and if I didn’t get the claim form it probably means I am not it.

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Adriane Bradley Insuranker

Policy Type: Auto Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

I experienced an injury while working a couple of months ago. I filed a claim using my accident policy, and it’s still being processed! AIG customer service are so rude, condescending and unprofessional and they treat you like garbage. They adjusters NEVER return phone calls… I hurt my wrist in an accident and had to undergo a surgery. A few weeks ago I received a letter saying that my claim did not process because my documents did not state that my injury was a fractured bone. AIG policy is misleading.. Obviously an accident involving an injury took place. I missed 3 months worth of work. I do NOT recommend anyone to buy insurance with AIG. They do not care about their customers. These people are only after your money.

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Rich Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

In 2007, my 2004 Honda Civic, went through a massive flood. I was paid the full coverage amount plus a new car and even some extra cash. Payment was very fast - I warmly recommend them!!

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Abram Brustein Insuranker

Policy Type: Auto Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

I have had AIG Private Client Group Auto Insurance for over a year now. I had my BMW insured with them, I have filed 2 claims in the past year and they have been more than helpful in not just the claim part but personally as well by whatever was going on around my personal life adjusted accordingly. They are the most flexible when it comes to car rental, regardless of whatever your case is whether someone else hit you and you are going to file through the other's insurance, I got a rental through them in minutes and they handled my case as professionally and the best viable way possible. Very happy customer! Felt like they just want to give money away, "here just take it we got a lot." :)

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Sharon Young Insuranker

Policy Type: Life Insurance

score 0.3 / 10
View Ranking Details
  • Overall satisfaction 0.3 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.4 / 10
  • Value for money 0.4 / 10
  • Coverage 0.3 / 10
  • Service speed 0.3 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.5 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.4 / 10
  • Added value 0.4 / 10
  • Trustworthiness 0.1 / 10
  • Personalization 0.3 / 10
  • Post-purchase treatment 0.1 / 10
  • Periodic checking 0.2 / 10
  • Industry updates informing 0.1 / 10
  • Problem resolution 0.2 / 10

I have had a life insurance policy for my husband since February, 1988 and just received a letter saying that I wasn't paying the correct amount of premium. I paid the exact same amount that appears on billing all along. Their customer service said it is my responsibility to pay the right amount. Unbelievable.... I pay the same amount that is on billing. Now they claim that the policy will be cancelled if I don't pay them $1800 immediately. My spouse is going to turn 82 soon and we have fixed income so I have nowhere to bring this amount of money from. Managers are as worse than their customer service team. I was taught to depend on life insurance companies to be there when you need them but this is absolutely disgraceful. There goes our over $30,000 away. Shameless business practice that must be stopped.