Hands down this company and the staff has been a God send.. especially Patrick Nelson . If I could hug him I would give him the biggest bear hug. We had an electrical fire in our kitchen . I was so scared . For my kids and dogs safety .. the smell was horrible , the police and fire came to my rescue . But the real hero is Patrick NElson he’s been a driving force with helping my family along . He’s has so much patience , and he’s a great listener . I’m only at the first stances of this... Read More

Hands down this company and the staff has been a God send.. especially Patrick Nelson . If I could hug him I would give him the biggest bear hug. We had an electrical fire in our kitchen . I was so scared . For my kids and dogs safety .. the smell was horrible , the police and fire came to my rescue . But the real hero is Patrick NElson he’s been a driving force with helping my family along . He’s has so much patience , and he’s a great listener . I’m only at the first stances of this... Read More

This company does not care about the people they insure or the people that work for the company. They do stupid meets all day long about quality on calls while injured workers sit in pain waiting for answers but can never get to anyone to help them. This company hires uneducated people to run the company so that nothing important get done. I have heard so many stories about injury workers having bad service. They can’t never get their claims adjuster on the phone and the doctors that this... Read More

The travel insurance is absolutely useless. My luggage was lost when I reached my destination on international travel. I submitted the lost luggage forms the airline provided immediately. Got the automated "we handle all claims in order received, typically within 10-15 business days." It's now pushing two months and my claim status hasn't changed since the day I submitted it. Even after multiple contacts with customer service. AIG did absolutely nothing. Still is doing nothing. I had to replace... Read More

I was hopeful about going with Travelers. My cousin oversees the building of large hotels (the W and Virgin in Nashville) and told me that is who he had used commercially. But after having roof damage from a storm, I have had a really bad experience. From the very first person I dealt with, it became quickly clear from my first dealings and was confirmed throughout the process, is how little they care about the people they insure and how they truly want to pay as little as possible. While my... Read More