Pet Plan is an Absolute SCAM. You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying... Read More

I have purchased travel insurance for a trip that was to take place in early June 2020. The pandemic and Europe closing its borders made it impossible to travel. Although I had no use for the insurance the company refused to refund us even after several requests.

Terrible customer service. I got this insurance for my Amazon store when I ran one, took a break and cancelled all my subscriptions. I called these guys and they recommended sending an email. They never responded and have been charging me since then. Definitely going to dispute via the bank. Hate when businesses take advantage of other small businesses for their own gain.

Unfortunately I had a terrible experience with this company. I am a huge animal lover and I am also an insurance agent. Initially I wasn’t aware you needed to video call their vet to get approval and the reason I wasn’t aware is because they don’t tell you, however it’s in the fine print, which is A HUGE thing to not tell your clients right off the jump. When I came to them they gave false hope stating they can still possibly provide the coverage as long as the documents I send in show... Read More

Easy to get a sales person but after a death they are not accepting to pay the policy don't waste your money the local offices are gone and you will not collect the policy