Insuranks Score 7.5/10
Reviews:16
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 7.5 / 10
  • Customer experience 7.4 / 10
  • Claims experience 7.2 / 10
  • Online experience 7.6 / 10
  • Coverage 7.6 / 10
  • Price/value for money 7.7 / 10
  • Online experience 7.6 / 10
  • Coverage 7.6 / 10
  • Price/value for money 7.7 / 10

About

  • Number of employees 32798
  • Year founded 1972

MAPFRE Insurance offers friendly service from over 2,000 professionals focused on taking care of you and your family. Know our presence across the world. Global Presence MAPFRE Across the Globe Part of the MAPFRE Group - a global insurance group doing business in over 100 countries across five continents. MAPFRE has over 36,000 employees serving over 30 million customers worldwide. Local Focus MAPFRE in the United States Offers a wide range of insurance solutions for the home and vehicle Is the 21st largest Property-Casualty Insurer Is the 20th largest private passenger auto insurer Has a network of more than 5000 independent agents and brokers Has a presence in 14 states Rated “A” (Excellent) by A.M. Best MAPFRE insurance writes property and casualty insurance in 14 states across the country.

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Reviews & Ranks

Total: 16

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Anonymous Insuranker

Policy Type: Business Insurance

score 0 / 10
View Ranking Details
  • Overall satisfaction 0 / 10
  • Customer experience 0 / 10
  • Claims experience 0 / 10
  • Online experience 0 / 10
  • Coverage 0 / 10
  • Price/value for money 0 / 10

Not recommended, worst company I've dealt with. Denying claims regularly.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

Our auto insurance experience with MAPFRE US is beyond brilliant. Their customer service is extremely supportive and helpful!

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Anonymous Insuranker

Policy Type: Business Insurance

score 0 / 10
View Ranking Details
  • Overall satisfaction 0 / 10
  • Customer experience 0 / 10
  • Claims experience 0 / 10
  • Online experience 0 / 10
  • Coverage 0 / 10
  • Price/value for money 0 / 10

Not recommended, worst company I've dealt with. Denying claims regularly.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

Our auto insurance experience with MAPFRE US is beyond brilliant. Their customer service is extremely supportive and helpful!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

Received a quote from their highly professional, helpful and dedicated customer service within 2-3 minutes. The rate was very affordable and coverage much better than my current so it was a very easy decision to switch to MAPFRE

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Anonymous Insuranker

Policy Type: Home Insurance

score 8.3 / 10
View Ranking Details
  • Overall satisfaction 8.3 / 10
  • Customer experience 8.2 / 10
  • Claims experience 8 / 10
  • Online experience 8.5 / 10
  • Coverage 8.5 / 10
  • Price/value for money 8.5 / 10

Their representatives were incredibly patient, caring and helpful, every question I had got answered professionally, I received better home insurance coverage for a better rate with better terms. Also saved around $1200 on auto insurance with them.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 8.3 / 10
View Ranking Details
  • Overall satisfaction 8.3 / 10
  • Customer experience 8 / 10
  • Claims experience 6 / 10
  • Online experience 8.9 / 10
  • Coverage 8.5 / 10
  • Price/value for money 10 / 10

Switching to MAPFRE next month, process is already completed smoothly, they matched Progressive's coverage for 1/3 the price!!!

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Anonymous Insuranker

Policy Type: Home Insurance

score 0 / 10
View Ranking Details
  • Overall satisfaction 0 / 10
  • Customer experience 0 / 10
  • Claims experience 0 / 10
  • Online experience 0 / 10
  • Coverage 0 / 10
  • Price/value for money 0 / 10

I've been waiting for a $3,300 payment for almost 40 days! Customer service was so impatient and not professional.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 8.8 / 10
View Ranking Details
  • Overall satisfaction 8.8 / 10
  • Customer experience 7.1 / 10
  • Claims experience 7 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

Moved to MAPFRE auto insurance from Liberty Mutual recently and now have a much broader coverage for half the price!!!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 6.3 / 10
View Ranking Details
  • Overall satisfaction 6.3 / 10
  • Customer experience 6.3 / 10
  • Claims experience 6 / 10
  • Online experience 6.1 / 10
  • Coverage 6.5 / 10
  • Price/value for money 6.5 / 10

They forgot to include the auto insurance policy ID on the policy itself. They only included it on other documents that they have sent through. Also, they didn't deliver any copy of the auto insurance policy, solely the auto insurance quote. Slightly puzzling...

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Anonymous Insuranker

Policy Type: Business Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

Highest level of plan and customer service

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Anonymous Insuranker

Policy Type: Home Insurance

score 7.9 / 10
View Ranking Details
  • Overall satisfaction 7.9 / 10
  • Customer experience 8.5 / 10
  • Claims experience 7.5 / 10
  • Online experience 7.7 / 10
  • Coverage 8 / 10
  • Price/value for money 8 / 10

Their customer service is very good, very professional and friendly, great personnel. The only thing that bothered me is that the final rate was not the one I was given online, which was $9 cheaper than the final rate they determined at the offices, but it can be contained.

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Anonymous Insuranker

Policy Type: Auto Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

MAPFRE saved me more than $60 monthly!!! Didn't think twice and switched to them from my old insurance company. Very easy online experience, user friendly and well secured.

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Anonymous Insuranker

Policy Type: Life Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

World class customer experience and service!

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Anonymous Insuranker

Policy Type: Auto Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

Loved my MAPFRE's auto insurance agent! Thanks Danny!

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Anonymous Insuranker

Policy Type: Home Insurance

score 10 / 10
View Ranking Details
  • Overall satisfaction 10 / 10
  • Customer experience 10 / 10
  • Claims experience 10 / 10
  • Online experience 10 / 10
  • Coverage 10 / 10
  • Price/value for money 10 / 10

My experience with MAPFRE was great, their customer service was absolutely superb! Loved everything about it! My agent was so understanding.