How Mileage Affects Car Insurance

We have been with progressive for 18+ but Have to give a one star with this experience. We hit a big rock on the highway. Randell Fergen repair rep . argued with me; claimed I was off roading in my car, which I have never done . Randell told me “this was not an isolated incident”. Because my other wheels had scratches according to him. The auto shop they picked and Randell told me it the wheel just needs a balance . Randell quoted me the price I would have to pay for the balance. I took the car to Discount Tire since the balance is covered. Discount told me “the wheel is bend badly” We called back to the rep Kiera Washington to update her and ask for a new repair rep. She said she could not and when I asked to speak to her supervisor she said “ I’m not dealing with you” and hung up on me ????

I own an independent rental car company and recommended Bonzah to my customers but I will never do that again. They have a terrible claims process, and the Bonzah rep could care less about the issues I had working through the claims process. If you are a rental car company do not accept insurance through Bonzah, they will do everything they can not to pay out a claim, including ghosting you for weeks. If you are a consumer I would think twice about using them. If they don't pay out a claim then you will be on the hook for all the charges.

This WITHOUT QUESTION is a WONDERFUL COMPANY! Their rates are the best in the industry and they Pay Claims. SIMPLY THE BEST PERIOD!!!

Customer Service is horrible! They sent an email two weeks ago to let me know that my payment would be a lot more for whatever reason. They don’t know if I have access to my emails? I’m currently very sick and called a few weeks ago to lower my rate since I was not using my vehicle as I use to and was no help. If fact, my monthly payment changed to a higher rate after I explained what I was going through. Company has a customer service team that just answer basic questions but certainly does not go the extra mile to assist. Their is many reviews posted on this site that shows the customers name but the few last ones with five stars does not have customers names and opted to stay anonymous. Hmmm.. If you are so happy with Liberty Mutual, wouldn’t you want to share your name? Fake, fake, fake review’s.

Customer Service is horrible! They sent an email two weeks ago to let me know that my payment would be a lot more for whatever reason. They don’t know if I have access to my emails? I’m currently very sick and called a few weeks ago to lower my rate since I was not using my vehicle as I use to and was no help. If fact, my monthly payment changed to a higher rate after I explained what I was going through. Company has a customer service team that just answer basic questions but certainly does not go the extra mile to assist. Their is many reviews posted on this site that shows the customers name but the few last ones with five stars does not have customers names and opted to stay anonymous. Hmmm.. If you are so happy with Liberty Mutual, wouldn’t you want to share your name? Fake, fake, fake review’s.