Insuranks Score 2.8/5
50% will renew their policy
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Overall Rankings

Total aggregated rankings by users.

  • Overall satisfaction 2.8 / 5
  • Customer experience 2.7 / 5
  • Claims experience 2.7 / 5
  • Online experience 3.1 / 5
  • Coverage 2.7 / 5
  • Price/value for money 2.7 / 5
  • Will renew their policy 50%
  • Online experience 3.1 / 5
  • Coverage 2.7 / 5
  • Price/value for money 2.7 / 5


  • Number of employees 71000
  • Year founded 1831

Generali US Branch is the travel insurance underwriter for Generali Global Assistance, formerly doing business as CSA Travel Protection. In addition to travel insurance, Generali US Branch is also actively exploring new products and developing new partnerships in many different lines of business.

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Served Locations


Reviews & Ranks

Total: 3

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David Stewart Insuranker

Policy Type: Travel Insurance

score 3.2 / 5
View Ranking Details
  • Overall satisfaction 3.2 / 5
  • Customer experience 3 / 5
  • Claims experience 3 / 5
  • Online experience 4 / 5
  • Coverage 3 / 5
  • Price/value for money 3 / 5
  • Will you renew your policy with this company? Yes

Generali Travel Insurance Experience: A Practical Guide Background: On my recent trip to China and Japan, I had to deal with Generali Travel Insurance for two separate claims: medical expenses and a delayed baggage issue. This review, based on my personal experience with Generali, might also be useful for dealing with other travel insurance companies. Before Purchasing Insurance: Key Tip: The amount of coverage you actually need is often less than the total trip cost. Generali's reimbursement policy focuses on the actual loss incurred, not the total trip cost. For instance, if a flight for your family costs $5000 but the fee to change tickets is only $800, Generali will cover the $800, not the full ticket price. The same principle applies to hotel cancellations. During Travel: Documentation Is Crucial: Preserve every piece of travel evidence, such as boarding passes. Generali requires proof of travel and all related purchases for claim processing. This includes receipts (regardless of language) and all medical documentation. Pro tip: I photographed all my receipts as a backup. Filing a Claim: Patience Required: The claims process with Generali can take several months. Often, you must first file a claim with another party. Baggage Delay Example: For my delayed baggage, I had to first lodge a claim with the airline (United Airlines in my case). Only after persistently following up with the airline for 60 days and obtaining written proof of compensation, was I able to avoid filing with Generali, as United covered my expenses. Medical Claim Process: For medical claims, you might need to file with your primary insurance first. In my case, I waited for the insurance carrier's Explanation of Benefits, which took 60 days, to show that my expenses were not covered due to an unmet deductible. Only then could I file a claim with Generali, which after another 60 days and several calls, reimbursed my full medical expenses incurred during travel. Conclusion: Keeping meticulous records and being prepared for a lengthy process are key when dealing with travel insurance claims, especially with Generali.


Khim Higgins Photography Insuranker

Policy Type: Travel Insurance

score 1 / 5
View Ranking Details
  • Overall satisfaction 1 / 5
  • Customer experience 1 / 5
  • Claims experience 1 / 5
  • Online experience 1 / 5
  • Coverage 1 / 5
  • Price/value for money 1 / 5
  • Will you renew your policy with this company? No

If I can give a negative star I would. We planned a trip to Sanibel in Nov. As everyone knows, hurricane Ian destroyed the island in Sept. When we booked a beach rental property in Sanibel I bought travel insurance from Generali Global Assistance. After seeing in the news the destruction on the island I filed a claim after hearing back from VRBO that the house we had rented was destroyed by the hurricane. Today I received an email from Generali Global Assistance that said they will NOT cover my trip b/c they have a 15-day window clause for the trip cancellation. They are aware the house I rented in Sanibel no longer exists because of the flood. But because the flood happened on 9/27/22 and my trip is on 11/21/22 , my travel days are more than 15 days from the time of the flood so they will NOT honor my claim. What the fuck is this? I didn't read any fine print regarding the 15 days when I sign up for this insurance. I printed out everything and still didn't see the 15 day clause. This 15-day clause only showed up after I filed a claim. This company is a disgrace. I am filing a complaint with the BBB next. Stay away from Generali Global Assistance!! They are SCAMMERS!


Anonymous Insuranker

Policy Type: Travel Insurance

score 4.1 / 5
View Ranking Details
  • Overall satisfaction 4.1 / 5
  • Customer experience 4.2 / 5
  • Claims experience 4.1 / 5
  • Online experience 4.2 / 5
  • Coverage 4.1 / 5
  • Price/value for money 4 / 5

Signing up to Generali Travel Insurance was fairly easy, however I couldn't apply for my friends who are from other states and I was the one taking are of everyone on this trip, which forced me to sign up with 5 different applications. So there's a suggestion for improvement. Other than that, all went well.