Insuranks
Insuranks Score 7.2/10
Reviews:8
icon On average, bundling your auto and home policies with American Family could save you 29% on auto insurance and 20% on home insurance.
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Served Locations

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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 7.2 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    8.1 / 10
  • Claims experience 7 / 10
  • Value for money 8.3 / 10
  • Coverage 8 / 10
  • Service speed 8.1 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    7.8 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    8.1 / 10
  • Added value 7.9 / 10
  • Trustworthiness 8.1 / 10
  • Personalization 8.3 / 10
  • Post-purchase treatment 8 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    8.1 / 10
  • Industry updates informing 8.3 / 10
  • Problem resolution 8.1 / 10

About

  • Number of employees 10800
  • Year founded -

Since its start in 1927 offering auto insurance to farmers in rural communities, American Family Mutual Insurance Company, S.I. has grown to be one of the nation's largest providers of property/casualty insurance. It's easy for large companies to forget their roots. We haven't. We've stayed focused on providing personal service, just like our founders did when they were out talking to farmers about their insurance needs. We know our success is built on the relationships our agents have with our customers, and the service we as a company provide. Thanks to the loyalty of our customers, we've built a strong and stable mutual company with more than $6.5 billion in policyholder equity. We measure our success by the value we provide our policyholders ... from taking care of you during a claim ... to helping you make insurance choices that work for your family ... to providing information on how to protect your family. After all, nobody knows you like family, and we're proud to be part of our customers' lives. Products underwritten by: American Family Mutual Insurance Company, S.I. | American Family Life Insurance Company | American Family Insurance Company | American Standard Insurance Company of Ohio | American Standard Insurance Company of Wisconsin | Home Office – 6000 American Parkway, Madison WI 53783 Products not available in all states.

Reviews & Ranks

Total: 8

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

0

Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Jhone Peter Insuranker

Policy Type: -

score 9.9 / 10
View Ranking Details
  • Overall satisfaction 9.9 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 9.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    9.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    9.0 / 10
  • Added value 8.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

was very personable and seemed to really care about my moms situation.he showed me all our options and then let us decide for ourselves which one we thought was best she didnt try to sway us at all

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Noman Sial Insuranker

Policy Type: -

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 6.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 7.0 / 10
  • Coverage 6.0 / 10
  • Service speed 6.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    6.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    7.0 / 10
  • Added value 7.0 / 10
  • Trustworthiness 7.0 / 10
  • Personalization 7.0 / 10
  • Post-purchase treatment 7.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 7.0 / 10
  • Problem resolution 7.0 / 10

good price for just basic coverage. I got first contact and was too pricy. But when I called back and adjusted things to min, everything was fine.

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Hamza Gill Insuranker

Policy Type: -

score 9.0 / 10
View Ranking Details
  • Overall satisfaction 9.0 / 10
  • Customer service 8.0 / 10
  • Claims experience 8.0 / 10
  • Value for money 8.0 / 10
  • Coverage 9.0 / 10
  • Service speed 9.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    9.0 / 10
  • Added value 9.0 / 10
  • Trustworthiness 8.0 / 10
  • Personalization 9.0 / 10
  • Post-purchase treatment 9.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 8.0 / 10
  • Problem resolution 8.0 / 10

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Irfan Awan Insuranker

Policy Type: -

score 9.0 / 10
View Ranking Details
  • Overall satisfaction 9.0 / 10
  • Customer service 9.0 / 10
  • Claims experience 8.0 / 10
  • Value for money 8.0 / 10
  • Coverage 8.0 / 10
  • Service speed 9.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    9.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Added value 8.0 / 10
  • Trustworthiness 9.0 / 10
  • Personalization 8.0 / 10
  • Post-purchase treatment 8.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 9.0 / 10
  • Problem resolution 9.0 / 10

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Celinda Erin Insuranker

Policy Type: -

score 5.0 / 10
View Ranking Details
  • Overall satisfaction 5.0 / 10
  • Customer service 5.0 / 10
  • Claims experience 5.0 / 10
  • Value for money 6.0 / 10
  • Coverage 6.0 / 10
  • Service speed 5.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    5.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    6.0 / 10
  • Added value 6.0 / 10
  • Trustworthiness 6.0 / 10
  • Personalization 7.0 / 10
  • Post-purchase treatment 5.0 / 10
  • Periodic checking 6.0 / 10
  • Industry updates informing 5.0 / 10
  • Problem resolution 6.0 / 10

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Taylor Smith Insuranker

Policy Type: -

score 8.0 / 10
View Ranking Details
  • Overall satisfaction 8.0 / 10
  • Customer service 9.0 / 10
  • Claims experience 8.0 / 10
  • Value for money 9.0 / 10
  • Coverage 8.0 / 10
  • Service speed 9.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    9.0 / 10
  • Added value 8.0 / 10
  • Trustworthiness 8.0 / 10
  • Personalization 8.0 / 10
  • Post-purchase treatment 9.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 9.0 / 10
  • Problem resolution 8.0 / 10

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Gelbero Latin Insuranker

Policy Type: -

score 9.0 / 10
View Ranking Details
  • Overall satisfaction 9.0 / 10
  • Customer service 9.0 / 10
  • Claims experience 9.0 / 10
  • Value for money 9.0 / 10
  • Coverage 9.0 / 10
  • Service speed 9.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    9.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    9.0 / 10
  • Added value 9.0 / 10
  • Trustworthiness 9.0 / 10
  • Personalization 9.0 / 10
  • Post-purchase treatment 9.0 / 10
  • Periodic checking 9.0 / 10
  • Industry updates informing 9.0 / 10
  • Problem resolution 9.0 / 10

icon

Jones Williams Insuranker

Policy Type: -

score 8.0 / 10
View Ranking Details
  • Overall satisfaction 8.0 / 10
  • Customer service 9.0 / 10
  • Claims experience 8.0 / 10
  • Value for money 9.0 / 10
  • Coverage 8.0 / 10
  • Service speed 9.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Added value 8.0 / 10
  • Trustworthiness 8.0 / 10
  • Personalization 8.0 / 10
  • Post-purchase treatment 9.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 9.0 / 10
  • Problem resolution 8.0 / 10

8.0 Insuranks Score score
quotes performance
  • Total Quotes Given:10001
  • Total Quotes Won:500
  • Success Rate5%
REVIEWS
  • TOTAL NO. OF REVIEWS8

asd

CONTACT DETAILS
SERVED LOCATIONS:

AS, US

OVERALL RANKINGS

Total aggregated rankings by insurankers

  • OVERALL SATISFACTION:7.2
  • CUSTOMER SERVICE:8.1
  • CLAIMS EXPERIENCE:7
  • VALUE FOR MONEY:8.3
  • COVERAGE:8
  • SERVICE SPEED8.1
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    7.8
Licenses
Awards
  • WBronze Level Award — Bicycle Friendly Business, League of American Bicyclists, awarded for American Family Insurance's efforts to improve bicycle safety and access to its corporate facilities in the Madison, Wis. area (2012), In 2010, National Safety Council selected American Family Insurance as a recipient of its Teen Driving Safety Leadership Award. Financial strength scores: A.M. Best: A , Fitch: A+, Moody’s: Aa2, Total Assets: 22.6 Billion USD

ABOUT

Number of Employees
10800
Year Founded
-

Since its start in 1927 offering auto insurance to farmers in rural communities, American Family Mutual Insurance Company, S.I. has grown to be one of the nation's largest providers of property/casualty insurance. It's easy for large companies to forget their roots. We haven't. We've stayed focused on providing personal service, just like our founders did when they were out talking to farmers about their insurance needs. We know our success is built on the relationships our agents have with our customers, and the service we as a company provide. Thanks to the loyalty of our customers, we've built a strong and stable mutual company with more than $6.5 billion in policyholder equity. We measure our success by the value we provide our policyholders ... from taking care of you during a claim ... to helping you make insurance choices that work for your family ... to providing information on how to protect your family. After all, nobody knows you like family, and we're proud to be part of our customers' lives. Products underwritten by: American Family Mutual Insurance Company, S.I. | American Family Life Insurance Company | American Family Insurance Company | American Standard Insurance Company of Ohio | American Standard Insurance Company of Wisconsin | Home Office – 6000 American Parkway, Madison WI 53783 Products not available in all states.

REVIEWS AND RANKINGS

Jhone Peter
Insuranker
Review for:

American Family Insurance

Via:

Policy type:

-

  • OVERALL SATISFACTION:9.9
  • CUSTOMER SERVICE:10.0
  • CLAIMS EXPERIENCE:10.0
  • VALUE FOR MONEY:10.0
  • COVERAGE:10.0
  • SERVICE SPEED9.0
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    9.0

was very personable...

Posted Jul 28,2018

was very personable and seemed to really care about my moms situation.he showed me all our options and then let us decide for ourselves which one we thought was best she didnt try to sway us at all


Noman Sial
Insuranker
Review for:

American Family Insurance

Via:

Policy type:

-

  • OVERALL SATISFACTION:0.0
  • CUSTOMER SERVICE:6.0
  • CLAIMS EXPERIENCE:0.0
  • VALUE FOR MONEY:7.0
  • COVERAGE:6.0
  • SERVICE SPEED6.0
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    6.0

good price for just ...

Posted Jul 27,2018

good price for just basic coverage. I got first contact and was too pricy. But when I called back and adjusted things to min, everything was fine.


Hamza Gill
Insuranker
Review for:

American Family Insurance

Via:

Policy type:

-

  • OVERALL SATISFACTION:9.0
  • CUSTOMER SERVICE:8.0
  • CLAIMS EXPERIENCE:8.0
  • VALUE FOR MONEY:8.0
  • COVERAGE:9.0
  • SERVICE SPEED9.0
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    8.0

...

Posted Jul 23,2018


Irfan Awan
Insuranker
Review for:

American Family Insurance

Via:

Policy type:

-

  • OVERALL SATISFACTION:9.0
  • CUSTOMER SERVICE:9.0
  • CLAIMS EXPERIENCE:8.0
  • VALUE FOR MONEY:8.0
  • COVERAGE:8.0
  • SERVICE SPEED9.0
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    9.0

...

Posted Jul 22,2018


Celinda Erin
Insuranker
Review for:

American Family Insurance

Via:

Policy type:

-

  • OVERALL SATISFACTION:5.0
  • CUSTOMER SERVICE:5.0
  • CLAIMS EXPERIENCE:5.0
  • VALUE FOR MONEY:6.0
  • COVERAGE:6.0
  • SERVICE SPEED5.0
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    5.0

...

Posted May 07,2018


Taylor Smith
Insuranker
Review for:

American Family Insurance

Via:

Policy type:

-

  • OVERALL SATISFACTION:8.0
  • CUSTOMER SERVICE:9.0
  • CLAIMS EXPERIENCE:8.0
  • VALUE FOR MONEY:9.0
  • COVERAGE:8.0
  • SERVICE SPEED9.0
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    8.0

...

Posted Apr 19,2018


Gelbero Latin
Insuranker
Review for:

American Family Insurance

Via:

Policy type:

-

  • OVERALL SATISFACTION:9.0
  • CUSTOMER SERVICE:9.0
  • CLAIMS EXPERIENCE:9.0
  • VALUE FOR MONEY:9.0
  • COVERAGE:9.0
  • SERVICE SPEED9.0
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    9.0

...

Posted Apr 19,2018


Jones Williams
Insuranker
Review for:

American Family Insurance

Via:

Policy type:

-

  • OVERALL SATISFACTION:8.0
  • CUSTOMER SERVICE:9.0
  • CLAIMS EXPERIENCE:8.0
  • VALUE FOR MONEY:9.0
  • COVERAGE:8.0
  • SERVICE SPEED9.0
  • POLICY WRITING & DELIVERY SPEED
    How fast the service provider delivered the policy from the moment it was purchased
    8.0

...

Posted Apr 02,2018


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