Insuranks Score 1.8/10
Reviews:10
icon Providing America's small businesses with cost effective workers compensation insurance solutions in 46 states and the District of Columbia for over 100 years ~ Focusing on small business only ~ Solid financial strength ~ Negative Customer Reputation online
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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 1.8 / 10
  • Customer experience 1.8 / 10
  • Claims experience 1.8 / 10
  • Online experience 1.8 / 10
  • Coverage 2 / 10
  • Price/value for money 1.8 / 10
  • Online experience 1.8 / 10
  • Coverage 2 / 10
  • Price/value for money 1.8 / 10

About

  • Number of employees 882
  • Year founded -

Founded in 1913, Employers insurance keeps its focus on making sure America's small businesses continue to operate safely by delivering cost-effective workers compensation insurance solutions to small businesses in 46 states and the District of Columbia. Employers has solid financial stability ratings. On the negative side, there's growing amounts of complaints from customers about the company. OUR RATING: 2.5/5 ~ Share your experience with Employers Insurance below!

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Reviews & Ranks

Total: 10

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Lonnie Bell Insuranker

Policy Type: Business Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

Use anyone except Employers. Period. They are non-transparent and shameful. After I complained long enough to warrant a call from a supervisor, the supervisor called back from a PRIVATE NUMBER (no caller ID), left a message that they are not reversing their decision (without any communication with me), and failed to leave a phone number for me to call back. She was hiding! They also fact find via email and phone calls, which is terrific for speed and communication. However, after setting a precedence of email or phone calls, they send time sensitive information via email, without any heads up... they are hoping you miss it and forfeit via expiration. Evil policies. Go elsewhere.

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YTJR YTJR Insuranker

Policy Type: Business Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

I insured my small business with them from early 2016 to January 2022. I had a workman's compensation policy with them the entire time for my staff of approximately 10 people which fluctuated up and down minimally over the years. We ran a very safe operation and never had so much as one claim. I sold my business in early 2022 and cancelled my policy which triggered a final audit of $2871.00 which was owed back to me. Of course I dissolved my LLC immediately after selling the business and thus closed my bank checking account at the advise of my accountant. Though my name was on the business policy, Employers Preferred Insurance Company refused to issue a check to me directly as the policy holder due to...you guessed it, policy. Long story short, if you sell your business keep a small amount deposited in the checking account because it's almost a guarantee that companies such as Employers will use their policy to weasel their way out of money owed after the dissolution of a business. I should have known that I would be treated a just another number shortly after I signed with them as the sales agent just disappeared after I was set up for an online account to manage my policy. My next business venture will entail me working with an actual insurance agent who has an office in an actual brick and mortar building!

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Anonymous Insuranker

Policy Type: Business Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

Use anyone except Employers. Period. They are non-transparent and shameful. After I complained long enough to warrant a call from a supervisor, the supervisor called back from a PRIVATE NUMBER (no caller ID), left a message that they are not reversing their decision (without any communication with me), and failed to leave a phone number for me to call back. She was hiding! They also fact find via email and phone calls, which is terrific for speed and communication. However, after setting a precedence of email or phone calls, they send time sensitive information via email, without any heads up... they are hoping you miss it and forfeit via expiration. Evil policies. Go elsewhere.

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Anonymous Insuranker

Policy Type: Business Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

This place is an absolute joke of a company and should be ashamed of the way they conduct business. I was hurt on the job at the end of July and it took them just shy of 7 weeks to issue out a paycheck to me. Yes the amount was back dated but still. Not many have the luxury of not receiving a paycheck for almost 2 months. To top it all off, the original adjuster marked me down for the wrong state which caused a problem from the get go, I've had 3 different adjusters now since each one can't seem to figure out the simplicity of my claim. All my paperwork which includes, my job, house, and drs visits all are from the same state and city but yet some how I have been filed under a completely different state 1500 miles away. They do not answer your phone calls or emails no matter how many you leave. I've had to escalate my frustrations to the supervisors of each of these individuals in order to even get some kind of response. I've had more communication and information given to me about my claim from the customer service representatives then the actual adjusters.......... please tell me how that works?! A serious overhaul needs to happen here in order to serve your clients the way they deserve to be taken care of. 10/10 do not recommend this company to a single soul on earth

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Anonymous Insuranker

Policy Type: Business Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

I have never had the displeasure of working with a more incompetent and disrespectful person in my life. I’m an injured worker and the adjuster that was assigned to my case was named Carrie Furgeson. In the past 6 weeks that I’ve been injured and out of work I have only been able to get ahold of her twice, not for lack of trying. I have left countless voicemails, countless emails, and she ignores them all. When I am finally able to get ahold of her I’m greeted with terrible customer service. She is rude, she talks over me and I’m hardly able to get a word in edgewise. She spelled my name wrong on my documents even after I spelled it for her properly countless times, this caused a whole new issue with my bank. I have bill collectors from the hospital calling me demanding payment and Carrie Furgeson won’t do a single thing to help, or to get them paid. All of my documentation is in Colorado, my job is in Colorado, my address is in Colorado, all my Dr offices and appointments have been in Colorado and Carrie still managed to hold my claim because she wasn’t sure what state she needed to file it under. It’s been 6 weeks since my Injury and my company still hasn’t received the wage paperwork to fill out so they can get me my correct wages. When she’s not ignoring me she’s answering my questions with “I don’t know” well I don’t know how she got this job, because apparently she doesn’t know anything about it. She is a disgusting morose individual inside and out and I genuinely wish her the worst in all of her future endeavors. I highly recommend you don’t use this company. Please if you are a business owner and your looking into this company please don’t use them. I’m sure they have the cheapest payment and that’s why companies use them in the first place, but you will be doing your employees a grave disservice by forcing them to venture into this absolute dumpster fire of a company. I would rate 0/5 if possible but 1 was the lowest I was allowed.

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Anonymous Insuranker

Policy Type: Business Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

This company does not care about the people they insure or the people that work for the company. They do stupid meets all day long about quality on calls while injured workers sit in pain waiting for answers but can never get to anyone to help them. This company hires uneducated people to run the company so that nothing important get done. I have heard so many stories about injury workers having bad service. They can’t never get their claims adjuster on the phone and the doctors that this company tells people to go to do not care about their patients causing their injuries to become worse. This company neglect on taking care of people’s injured employees have caused people to end up with disabilities for the rest of their life. if you get insurance under this company you will end up having to hire a lawyer to fight them in court. Do not get a policy with this company. Your employees will pay the price and so will the owners of the company. Honestly they need to get shut down. Avoid at all cost do not get this insurance and do not work for this company.

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Anonymous Insuranker

Policy Type: Business Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

I insured my small business with them from early 2016 to January 2022. I had a workman's compensation policy with them the entire time for my staff of approximately 10 people which fluctuated up and down minimally over the years. We ran a very safe operation and never had so much as one claim. I sold my business in early 2022 and cancelled my policy which triggered a final audit of $2871.00 which was owed back to me. Of course I dissolved my LLC immediately after selling the business and thus closed my bank checking account at the advise of my accountant. Though my name was on the business policy, Employers Preferred Insurance Company refused to issue a check to me directly as the policy holder due to...you guessed it, policy. Long story short, if you sell your business keep a small amount deposited in the checking account because it's almost a guarantee that companies such as Employers will use their policy to weasel their way out of money owed after the dissolution of a business. I should have known that I would be treated a just another number shortly after I signed with them as the sales agent just disappeared after I was set up for an online account to manage my policy. My next business venture will entail me working with an actual insurance agent who has an office in an actual brick and mortar building!

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Anonymous Insuranker

Policy Type: Business Insurance

score 2 / 10
View Ranking Details
  • Overall satisfaction 2 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 2 / 10
  • Price/value for money 2 / 10

I am a small business owner who used Employers workers compensation insurance services for eight years. Yet, the moment I actually needed them, they have failed to deliver. AVOID.

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Anonymous Insuranker

Policy Type: Business Insurance

score 0 / 10
View Ranking Details
  • Overall satisfaction 0 / 10
  • Customer experience 0 / 10
  • Claims experience 0 / 10
  • Online experience 0 / 10
  • Coverage 0 / 10
  • Price/value for money 0 / 10

I was injured during work back in 2017. Been through 4 medical operations. Had no choice but hiring a lawyer since they didn't cover my medical bills! Moreover, they even hurt my credit score due to more than $75k in medical bills!!! All medications have not been approved by them, and I was left with no choice but going months without pain relief medications and others. This insurance company has been incompetent, unreliable, disrespectful and unprofessional - I do not recommend any small business to work with this disgraceful company!

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Anonymous Insuranker

Policy Type: Business Insurance

score 2.4 / 10
View Ranking Details
  • Overall satisfaction 2.4 / 10
  • Customer experience 2 / 10
  • Claims experience 2 / 10
  • Online experience 2 / 10
  • Coverage 4 / 10
  • Price/value for money 2 / 10

They have not replied to any of my emails, never answered the phone and following countless voicemails, haven't got followed up even once. Stay away.