Insuranks
Insuranks Score 6/10
Reviews:5
icon Wide selection of permanent life insurance policies to fit various risk profiles and financial goals; Wide range of survivorship policies for parents.

Served Locations

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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 6 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    6 / 10
  • Claims experience 6 / 10
  • Value for money 6 / 10
  • Coverage 6 / 10
  • Service speed 6 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    6 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    6 / 10
  • Added value 6 / 10
  • Trustworthiness 6 / 10
  • Personalization 6 / 10
  • Post-purchase treatment 6 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    6 / 10
  • Industry updates informing 6 / 10
  • Problem resolution 6 / 10

About

  • Number of employees 11320
  • Year founded 1845

New York Life Insurance Company is the third-largest life insurance company in the United States, the largest mutual life insurance company in the United States and is ranked #69 on the 2018 Fortune 500 list of the largest United States corporations by total revenue.

Insurance Types:

Reviews & Ranks

Total: 5

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

0

Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Diana Berry Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

Outstanding customer experience. New York Life is a well established company for many years now. Their customer service is very knowledgable, skilful and well oriented within their business. NY Life constantly informs me of any industry updates and policy changes as well as anything that might help me as a policyholder save and get more for my investment.

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Pamela Fox Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

I am New York Life Insurance policyholder ever since I was 16 years old. What I love about them is that they are a stable company that chooses their officers based on policyholders votes. They are also the only insurance company I ever heard of that give away an annual anniversary benefit payment to their policyholders...

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Sheryl Mandeville Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

New York Life insurance customer service reps are super professional, understand their field of operation, are very helpful and kind. My experience with New York Life Insurance is absolutely awesome. Great financial consultancy. I was also given assistance in regards to retirement fund.

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David Campbell Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

It took ages to get a refund and they lied to me regarding the refund date several times. They took it a step forward and provided me with a fake delivery tracking number to get me off their back. Completely irreliable.

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Susan Hunt Insuranker

Policy Type: Life Insurance

score 0.0 / 10
View Ranking Details
  • Overall satisfaction 0.0 / 10
  • Customer service 0.0 / 10
  • Claims experience 0.0 / 10
  • Value for money 0.0 / 10
  • Coverage 0.0 / 10
  • Service speed 0.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    0.0 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Worst customer services from their rep Connie from Texas. He hung up on us during calls, disrespected us, responded angrily to my family and barely listened to us. I continue with New York Life but requested them to change the agent, this is their last chance!