Insuranks
Insuranks Score 7.6/10
Reviews:8
icon Safe drivers get 7% off the premium, good drivers save up to 12%, five-years accident and claim-free drivers save up to 20%, their Deductible Savings Benefit lets you earn a $50 credit towards your deductible for every year that passes without a loss. Multi-Product Discount. Multi-Policy Discount. 10% Bundle Discount.

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Overall Rankings

Total aggregated rankings by insuranks.com users.

  • Overall satisfaction 7.6 / 10
  • Customer service
    Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests
    8.1 / 10
  • Claims experience 8 / 10
  • Value for money 7.8 / 10
  • Coverage 8.2 / 10
  • Service speed 7.9 / 10
  • Policy writing & delivery speed
    How fast does the company deliver the policy from the moment it is purchased
    8.1 / 10
  • Client-first approach
    Putting client needs ahead of their own needs
    7.9 / 10
  • Added value 7.4 / 10
  • Trustworthiness 7 / 10
  • Personalization 7.2 / 10
  • Post-purchase treatment 7.4 / 10
  • Periodic checking
    How frequently they check for customer relatsd changes that might affect the policy
    7.4 / 10
  • Industry updates informing 7.3 / 10
  • Problem resolution 7.3 / 10

About

  • Number of employees 58000
  • Year founded 1863

MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company, better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries.

Insurance Types:

Reviews & Ranks

Total: 8

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Ranking details

Let others know how professional and useful was the service you got, based on the parameters below.

Customer service:

Speed of response to inquiries, approachability, accessibility, accuracy, courtesy, patience and pleasantfullness displayed when responding to requests

0

Claims experience:

0

Value for money:

0

Coverage:

0

Service Speed:

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Policy writing & delivery speed

How fast does the company deliver the policy from the moment it is purchased

0

Client-first approach:

Putting client needs ahead of their own needs

0

Added value:

0

Trustworthiness:

0

Personalization:

0

Post-purchase treatment:

0

Periodic checking:

How frequently they check for customer relatsd changes that might affect the policy

0

Industry updates informing:

0

Problem resolution:

0

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Anonymous Insuranker

Policy Type: Life Insurance

score 2.4 / 10
View Ranking Details
  • Overall satisfaction 2.4 / 10
  • Customer service 5.0 / 10
  • Claims experience 5.1 / 10
  • Value for money 5.1 / 10
  • Coverage 5.0 / 10
  • Service speed 5.1 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    5.1 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    5.1 / 10
  • Added value 0.0 / 10
  • Trustworthiness 0.0 / 10
  • Personalization 0.0 / 10
  • Post-purchase treatment 0.0 / 10
  • Periodic checking 0.0 / 10
  • Industry updates informing 0.0 / 10
  • Problem resolution 0.0 / 10

Could be better

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Judy Chin Insuranker

Policy Type: Life Insurance

score 7.9 / 10
View Ranking Details
  • Overall satisfaction 7.9 / 10
  • Customer service 8.0 / 10
  • Claims experience 8.0 / 10
  • Value for money 7.0 / 10
  • Coverage 8.5 / 10
  • Service speed 8.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    7.7 / 10
  • Added value 7.8 / 10
  • Trustworthiness 7.0 / 10
  • Personalization 8.0 / 10
  • Post-purchase treatment 7.0 / 10
  • Periodic checking 8.0 / 10
  • Industry updates informing 8.0 / 10
  • Problem resolution 8.0 / 10

They are a decent life insurance company. They promptly answer your needs whenever something comes up, however, more attention is required to their customers. Had some issues getting them to help me with. Their premium rates are quite expensive and it looks like they only increase it, and this does not keeps me a delighted customer. Do your shopping carefully in advance.

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Phillip Piper Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

MetLife Life provided us with the best coverage options for these rates. It is my most appreciated life insurance company from all of the other life insurers. Customer service and treatment is very good, respectful, tolerant, patient and caring. Of course professional. It is my first (and only) recommendation to anyone that is searching life insurance!

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Debra Berry Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

I have a very positive experience with MetLife Life and would like to share this with everyone. Very cool coverage options, plans and products. Love the people.

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John Ainley Insuranker

Policy Type: Life Insurance

score 10.0 / 10
View Ranking Details
  • Overall satisfaction 10.0 / 10
  • Customer service 10.0 / 10
  • Claims experience 10.0 / 10
  • Value for money 10.0 / 10
  • Coverage 10.0 / 10
  • Service speed 10.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    10.0 / 10
  • Added value 10.0 / 10
  • Trustworthiness 10.0 / 10
  • Personalization 10.0 / 10
  • Post-purchase treatment 10.0 / 10
  • Periodic checking 10.0 / 10
  • Industry updates informing 10.0 / 10
  • Problem resolution 10.0 / 10

A big portion of MetLife coverage is being paid off by my workplace. Post deductions it is very cheap for me and adds a lot of security to my family in case anything unfortunate ever happens to me. I use a MetLife Whole Life Insurance policy and it will help my beneficiaries get a good education, so I highly recommend.

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Kathleen Roberts Insuranker

Policy Type: Life Insurance

score 6.1 / 10
View Ranking Details
  • Overall satisfaction 6.1 / 10
  • Customer service 6.5 / 10
  • Claims experience 6.0 / 10
  • Value for money 6.3 / 10
  • Coverage 7.0 / 10
  • Service speed 6.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    6.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    6.0 / 10
  • Added value 6.0 / 10
  • Trustworthiness 4.5 / 10
  • Personalization 5.0 / 10
  • Post-purchase treatment 7.0 / 10
  • Periodic checking 6.5 / 10
  • Industry updates informing 6.5 / 10
  • Problem resolution 6.5 / 10

Their solid reputation and their variety of coverage options made me join them. Customer service is fine. Speed is okay. The coverage answers our needs quite well. MetLife pretty much answers our expectations. However, their rates are quite expensive. Being a young healthy couple you would expect to pay less for life insurance...

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Debbie Paul Insuranker

Policy Type: Life Insurance

score 6.8 / 10
View Ranking Details
  • Overall satisfaction 6.8 / 10
  • Customer service 7.1 / 10
  • Claims experience 7.0 / 10
  • Value for money 6.0 / 10
  • Coverage 7.0 / 10
  • Service speed 7.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    7.0 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    6.0 / 10
  • Added value 7.0 / 10
  • Trustworthiness 7.0 / 10
  • Personalization 6.5 / 10
  • Post-purchase treatment 7.0 / 10
  • Periodic checking 6.5 / 10
  • Industry updates informing 6.3 / 10
  • Problem resolution 7.0 / 10

MetLife has left me with a good customer experience in general. Not so aware of the life insurance space but it's good to have them on my side. I know that not everyone can afford them. If they could keep this level of coverage on a better rate that would be much better. Many people will cancel on them and get quotes from more companies, so my advice to you is to shop around in Insuranks.com for the best rates and coverages from life insurers that are well ranked and reviewed by their customers.

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Elaine Y Woo Insuranker

Policy Type: Life Insurance

score 7.6 / 10
View Ranking Details
  • Overall satisfaction 7.6 / 10
  • Customer service 8.0 / 10
  • Claims experience 7.5 / 10
  • Value for money 8.1 / 10
  • Coverage 8.0 / 10
  • Service speed 7.0 / 10
  • Policy writing & delivery speed
    How fast the service provider delivered the policy from the moment it was purchased
    6.9 / 10
  • Client-first approach
    How fast the service provider delivered the policy from the moment it was purchased
    8.0 / 10
  • Added value 8.1 / 10
  • Trustworthiness 7.5 / 10
  • Personalization 7.9 / 10
  • Post-purchase treatment 7.8 / 10
  • Periodic checking 7.8 / 10
  • Industry updates informing 7.8 / 10
  • Problem resolution 7.0 / 10

MetLife is super nice to do business with. Professional customer service agents. One thing is that it takes a while to handle issues and they give away some policy information to third parties they outsource to. That said, these third parties are mostly very efficient, knowledgable and easy to work with.